IT - Technology Analyst | IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Dev - ASCII Group
Chicago, IL 60654
About the Job
Request ID: 104374-1
Start/End Dates: 6/14/2024 - 9/30/2024
Work Location: Chicago, IL 60654
Job Title: IT - Technology Analyst | IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Job Description: Job Title: Technology Analyst | IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Work Location & Reporting Address: Chicago, IL 60654 (Onsite Required)
Vendor Rate: 33.5 (DOE)
Contract duration: 6
Target Start Date: 14 Jun 2024
Does this position require Visa independent candidates only? No
Job Details:
JOB DESCRIPTION
Infosys is seeking Desktop Support Engineers. This role will be responsible for:
Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
Responding to client support requests raised through ITSM tool/emails.
Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner.
Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
The position is for full-time employment with Infosys and will be based at the client's office in Chicago, IL and Omaha, NE (Monday through Friday 8:00 AM CST 5:00 PM CST). Any exceptions to this would be shared on a need to basis.
Required Qualifications:
" Candidate must be located within commuting distance of Chicago, IL or Omaha, NE or be willing to relocate to the area. This position may require travel in the US (United States)
" Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
" At least 2 years of Information Technology experience
" At least 2 years of Strong end user desk side experience.
" Experience in administering desktop applications, tech refresh, OS (Operating System Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
" Experience in hardware troubleshooting skills replace parts in laptops/desktops.
" Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
" Good knowledge of MS Office suite.
" U.S (United States). citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.
Preferred Qualifications:
" Excellent communication skills.
" Exposure to End User Computing support model.
" Ability to quickly grasp user's technical aspects.
" Customer focus
" Punctual & Process oriented.
" Relationship building with the customer and stakeholders.
Start/End Dates: 6/14/2024 - 9/30/2024
Work Location: Chicago, IL 60654
Job Title: IT - Technology Analyst | IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Job Description: Job Title: Technology Analyst | IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Work Location & Reporting Address: Chicago, IL 60654 (Onsite Required)
Vendor Rate: 33.5 (DOE)
Contract duration: 6
Target Start Date: 14 Jun 2024
Does this position require Visa independent candidates only? No
Job Details:
JOB DESCRIPTION
Infosys is seeking Desktop Support Engineers. This role will be responsible for:
Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
Responding to client support requests raised through ITSM tool/emails.
Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner.
Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
The position is for full-time employment with Infosys and will be based at the client's office in Chicago, IL and Omaha, NE (Monday through Friday 8:00 AM CST 5:00 PM CST). Any exceptions to this would be shared on a need to basis.
Required Qualifications:
" Candidate must be located within commuting distance of Chicago, IL or Omaha, NE or be willing to relocate to the area. This position may require travel in the US (United States)
" Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
" At least 2 years of Information Technology experience
" At least 2 years of Strong end user desk side experience.
" Experience in administering desktop applications, tech refresh, OS (Operating System Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
" Experience in hardware troubleshooting skills replace parts in laptops/desktops.
" Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
" Good knowledge of MS Office suite.
" U.S (United States). citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.
Preferred Qualifications:
" Excellent communication skills.
" Exposure to End User Computing support model.
" Ability to quickly grasp user's technical aspects.
" Customer focus
" Punctual & Process oriented.
" Relationship building with the customer and stakeholders.
Source : ASCII Group
