IT Trainer 2 - Sunrise Systems, Inc.
Richmond, VA 23214
About the Job
Job Title: IT Trainer 2 Job Id: 24-04494 Location: Richmond, VA Duration: 09 Months On Contract
- The Client is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit. This position requires an understanding of adult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).
Under supervision, the incumbent will:
- Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
- Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
- Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
- Create and curate training materials.
- Deliver trainings and offer follow-up support for ongoing learning.
- Provide help-desk support.
- Coach staff through troubleshooting computer hardware and software issues.
- Using deep program subject matter expertise, advise staff regarding program workflow best practices.
- Travel to deliver on-site training, as deemed necessary.
- Deliver online, web-based training on both a scheduled and as-needed basis.
- Provide office hours for impromptu training requests.
MINIMUM REQUIREMENTS
- Education preferred: Bachelor s degree in Education, Management Information /Systems, Communications, Business or a related field.
- Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager s discretion.
- Knowledge of adult learning and instructional design.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
- Experience leading building of training materials such as videos, presentations or job aids.
- Experience troubleshooting hardware and software hands-on or from a helpdesk.
- 4+ Years of related professional experience.
- 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
- Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
- Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
- Must be a self-starter and a team player with a positive attitude.
- Ability to coach and influence internal key stakeholders.
- Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies
Occasional travel may be required; candidate must have a valid driver s license.
Hybrid work accommodation at least one day a week in the office
Skills:
Hybrid work accommodation at least one day a week in the office
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Education preferred: Bachelor s degree in Education, Management Information /Systems, Communications, Business or a related field. | Highly desired | 4 | Years |
| Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager s discretion. | Highly desired | 4 | Years |
| Knowledge of adult learning and instructional design. | Highly desired | 3 | Years |
| General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. | Highly desired | 4 | Years |
| Experience leading building of training materials such as videos, presentations or job aids. | Required | 4 | Years |
| Experience troubleshooting hardware and software hands-on or from a helpdesk | Required | 4 | Years |
| 4+ Years of related professional experience | Required | 4 | Years |
| 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.). | Required | 3 | Years |
| Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversa | Required | 4 | Years |
| Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible a | Required | 4 | Years |
| Knowledge and experience working with a local health department or Virginia Department of Health | Required | 3 | Years |
| Knowledge of the Ryan White HIV Part B Program; | Required | 3 | Years |
| Experience using Provide Enterprise System is highly desired for this position | Required | 3 | Years |
| Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills | Required | 4 | Years |
| Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word); | Required | 4 | Years |
| Strong interpersonal and communication skills (both verbal and written); | Required | 4 | Years |
| Strong attention to detail and the ability to manage multiple projects; | Required | 3 | Years |
| Knowledge and application of guidelines for HIPAA; | Required | 4 | Years |
| Skill in establishing rapport and having empathy with clients; | Required | 4 | Years |
| Ability to contribute to a team-based approach focused on patient care; | Required | 4 | Years |
| Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goa | Required | 4 | Years |
| Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; | Required | 4 | Years |
| Occasional travel may be required; candidate must have a valid driver s license | Required | 4 | Years |
Source : Sunrise Systems, Inc.
