IT Trainer/Content Developer - Randstad USA

job summary:

Our Client is seeking for a local candidate for a IT Trainer/Content Developer

• Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks.

 
location: Atlanta, Georgia
job type: Contract
salary: $26.11 - 31.11 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
  
  
• Content Development: Produces high quality training content quickly with minimal rework.
  
  
• Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
  
  
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
  
  
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
  
  
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
  
  
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
  
  
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
  
  
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
  
  
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
  
  
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
  
  
• Ensures training environments and data are ready prior to training classes.
  
  
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
  
  
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
  
  
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
  
  
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
  
  
• Provides an engaging, interactive, and positive learning experience to learners.
  
  
• Maintains professionalism and order within the classroom to complete course objectives.
  
  
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
  
  
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
  
  
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement pr