IT TRAINER - Snapx

eNcloud Services Immediate Requirement Job Title: IT TRAINER Job Type: W2/C2C Location: Richmond, VA Position: Hybrid Job Description: Determine skill gaps and training needs in consultation with district, regional, and OIM staff. · Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users. · Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals. · Create and curate training materials. · Deliver trainings and offer follow-up support for ongoing learning. · Provide help-desk support. · Coach staff through troubleshooting computer hardware and software issues. · Using deep program subject matter expertise, advise staff regarding program workflow best practices. · Travel to deliver on-site training, as deemed necessary. · Deliver online, web-based training on both a scheduled and as-needed basis. · Provide office hours for impromptu training requests. MINIMUM REQUIREMENTS · Education preferred: Bachelor's degree in Education, Management Information /Systems, Communications, Business or a related field. · Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager's discretion. · Knowledge of adult learning and instructional design. · General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. · Experience leading building of training materials such as videos, presentations or job aids. · Experience troubleshooting hardware and software – hands-on or from a helpdesk. · 4+ Years of related professional experience. · 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.). · Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve. · Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with. · Must be a self-starter and a team player with a positive attitude. · Ability to coach and influence internal key stakeholders. · Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies PREFERRED QUALIFICATIONS: Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following: · Knowledge and experience working with a local health department or Virginia Department of Health; · Knowledge of the Ryan White HIV Part B Program; · Experience using Provide Enterprise System is highly desired for this position; · Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills; · Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word); · Strong interpersonal and communication skills (both verbal and written); · Strong attention to detail and the ability to manage multiple projects; · Knowledge and application of guidelines for HIPAA; · Skill in establishing rapport and having empathy with clients. · Ability to contribute to a team-based approach focused on patient care. · Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals. · Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and · Contract Agency will address any disciplinary issues related to time and attendance or performance. Occasional travel may be required; candidate must have a valid driver's license. Hybrid work accommodation at least one day a week in the office