IT Trainer - Ztek Consulting INC

Job Title: IT Trainer

Location: Richmond VA

Position Type: Contract

Duration: 6 / 12 Month

Work Type: Hybrid

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Job Description:

The agency has a need for a trainer with Information Technology related skills to assist VDH, local health district employees, and sub-recipient sites within the HIV Care Services Program, Provide Enterprise.

The position reports to the Manager of the Office of Information Management (OIM).
The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures.
The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team.
This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.
The Virginia Department of Health (VDH) is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit.
This position requires an understanding of adult learning behaviour.
A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).

Under supervision, the incumbent will:

Determine skill gaps and training needs in consultation with district, regional, and OIM staff.

Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.

Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.

Create and curate training materials.

Deliver trainings and offer follow-up support for ongoing learning.

Provide help-desk support.

Coach staff through troubleshooting computer hardware and software issues.

Using deep program subject matter expertise, advise staff regarding program workflow best practices.

Travel to deliver on-site training, as deemed necessary.

Deliver online, web-based training on both a scheduled and as-needed basis.

Provide office hours for impromptu training requests.

MINIMUM REQUIREMENTS

Education preferred: Bachelor's degree in education, Management Information /Systems, Communications, Business or a related field.

Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager's discretion.

Knowledge of adult learning and instructional design.

General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.

Experience leading building of training materials such as videos, presentations or job aids.

Experience troubleshooting hardware and software hands-on or from a helpdesk.

4+ Years of related professional experience.

3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).

Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.

Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.

Must be a self-starter and a team player with a positive attitude.

Ability to coach and influence internal key stakeholders.

Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies

PREFERRED QUALIFICATIONS:
Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following:

Knowledge and experience working with a local health department or Virginia Department of Health.

Knowledge of the Ryan White HIV Part B Program.

Experience using Provide Enterprise System is highly desired for this position.

Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills.

Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word);

Strong interpersonal and communication skills (both verbal and written);

Strong attention to detail and the ability to manage multiple projects.

Knowledge and application of guidelines for HIPAA.

Skill in establishing rapport and having empathy with clients.

Ability to contribute to a team-based approach focused on patient care.

Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.

Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and

Contract Agency will address any disciplinary issues related to time and attendance or performance.

Occasional travel may be required; candidate must have a valid driver's license.

Hybrid work accommodation at least one day a week in the office

ABOUT Ztek:

Website:www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.