IT Training Coordinator - Frankfort, KY - SSP
Frankfort, KY
About the Job
Position Overview:
We have a position open for an IT Training Coordinator to join our team in Frankfort, KY. This position will be 3 days onsite and 2 days remote.
The IT Training and Engagement Coordinator will develop, plan, organize, and execute a training curriculum for end users. Utilizing their exceptional communication skills, the Training Coordinator will work cross functionally with various teams and end users to produce a large scale training effort. This includes, but is not limited to, e-learning, workshops, User Acceptance Testing (UAT), webinars, conferences and producing follow-up documentation.
Primary Responsibilities/Required Skills:
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
We have a position open for an IT Training Coordinator to join our team in Frankfort, KY. This position will be 3 days onsite and 2 days remote.
The IT Training and Engagement Coordinator will develop, plan, organize, and execute a training curriculum for end users. Utilizing their exceptional communication skills, the Training Coordinator will work cross functionally with various teams and end users to produce a large scale training effort. This includes, but is not limited to, e-learning, workshops, User Acceptance Testing (UAT), webinars, conferences and producing follow-up documentation.
Primary Responsibilities/Required Skills:
- Must be proficient in SharePoint and Microsoft Office Product Suite (MS Teams, Word, Excel, PowerPoint, Visio, etc.)
- Excellent organizational skills are a must. Must be task oriented and a self-starter. Must be proficient at scheduling, tracking status, planning events, planning curriculum, recording statuses, providing follow-up status documentation, etc.
- Design and develop sustainable Training Documentation and Reference Material (Manuals, Reference Guides, etc.)
- Execute unit integration and end-user acceptance testing according to the developed plan. Train end-users on how to use the the in-house system application. May participate in cross-functional teams to address business process or systems issues.
- Develop and support e-learnings and Computer Based Training (MS Teams, Captivate, Camtasia, Webinar, etc.)
- Must be able to provide technical support to end users
- Provide documentation and follow up on all feedback from training events and disperse information to the team
- A successful IT Training Coordinator will have the ability relate to and anticipate the training needs of their end users.
- Proven record of problem solving, troubleshooting, and critical thinking skills
- Must have a high level of self-accountability
- Must possess interpersonal skills required to work with many different clients. Must be professional, supportive, diplomatic, flexible, and responsible.
- Should be a graduate of a college or university with a Bachelor s Degree; or a graduate of a college or university with an Associate s Degree; or experience commensurate to a 4-year degree.
- Schedule and execute training events (hands-on, remote, recorded/video, instructor led, simulations, group discussions/activities)
- Produce training curriculum for the Project
- Design/develop Computer Based Trainings
- Provide support to end users
- Work cross-functionally with various teams to develop training courses/methods for end users
- Participate and Lead in User Acceptance Testing (UAT)
- Organize and Lead Computer Based Training Events
- Develop Training Material (Manuals, Quick Reference Guides, and supporting documentations)
- Provide Status updates and reports from training material
- Communicate feedback from training events to team
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Source : SSP