IT Training and Technical Writing Specialist - Apollo Technology Solutions LLC

Job Title: IT Training and Technical Writing Specialist
Location: Indianapolis, IN
Duration: 12 Months
Note:

• Hybrid work model: Onsite 3 days per week.
• Local candidates to Indianapolis only.

Job Description:
Client is undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernization effort that will impact thousands of employees and contractor partners associated with client.

• With transformation and modernization comes a lot of change – change to the way current processes are done, changes to who does what, and when.
• And much of this change will involve new business processes, and new or re-configured systems and business user-interfaces.
• This will mean a new way of doing things for everyone.
• This role will ensure our digital transformation IT projects meet objectives on time, with the right resources, and on budget by leading the development of employee training, increasing employee adoption and usage of enterprise systems, and ensuring new / revised processes are implemented to provide maximum benefit with as minimal impact on day-to-day operations as possible.
• The primary responsibility will be collaborating with the client Digital Transformation and IT team, client's business units, and other third-party vendor(s) that will be providing change management and communications expertise, to create and implement new IT training protocols that will help drive adoption and adherence to IT systems and business processes, and to provide tactical project support that will ensure sustained learning of new systems or enhancements to existing systems, user guides, train-the-trainer events, etc.

Supervision

• This position is part of the client Digital Transformation Project Management Office (PMO).
• While this role does not have direct INDOT employee supervisory responsibility, this person will be responsible for leading the PMO's business user training strategy and tactics.
• This position will have to work collaboratively with many others in the organization to succeed.
• This role will act as a coach for our business analysts and engagement managers w/r/t business user training needs.
• This role may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions.

Roles and Responsibilities:

• Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology
• Collaborate with client IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy
• Complete training needs assessments across multiple areas
• Evaluate and ensure user readiness
• Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO.
• Proactively identify and manage anticipated resistance
• Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)
• Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices
• Define and measure success metrics and monitor success of training that is developed.

Required Skills:

• Experience leading large-scale training development, execution, and documentation efforts at both a project and portfolio level.
• Experience leading training development and execution of large-scale process changes and software solution integrations with multiple business units
• Experience and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of IT software development lifecycles
• Good understanding of large organization issues, structure, and business acumen
• Organized with a natural inclination for planning strategy and tactics
• Exceptional communication skills – both written and verbal
• Able to work effectively at all levels in an organization
• Ability to clearly articulate messages to a variety of audiences
• Excellent active listening skills
• Flexibility and adaptable; able to work in ambiguous situations
• Ability to influence other and move toward a common vision or goal
• Ability to establish and maintain strong relationship
• Must be a team player and able to work collaboratively with and through others
• Forward-looking with a holistic/systems view approach
• Experience with large-scale enterprise digital transformation / modernization efforts
• State government / Indiana government experience
• Relevant certifications