ITAM Solutions Architect - SHI International Corp.

Job Summary

The IT Asset Management (ITAM) Solutions Architect’s role is to work with SHI’s customers to design ITAM solutions to assist them in understanding and managing their Software and Hardware Environment. The position will be customer facing to lead, influence, and guide SHI customers in their ITAM journey with the aim to maximise the adoption of ITAM services by SHI customers. Additionally, the ITAM Solutions Architect willinterface with the Product Management team in the development of ITAM services and technology for delivery to our customers and periodically support internal projects to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service. 

The ITAM Solutions Architect can be home office based or office based either from Austin TX, Somerset NJ, Paris France, Milton Keynes UK, or Barnsley UK offices. It is expected that this role will require frequent travel both nationally and internationally (maximum 50%). The position reports to the Global Director - ITAM Services.  

About Us

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms. 

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management. 

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands, Hong Kong and Singapore. 

Responsibilities

The ITAM Solutions Architect will:   

• Have excellent ITAM knowledge and work as part of a team. 
• Advocate SHI Services to SHI Account Executives and their customers. 
• Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets.  
• Engage with other SHI departments to collaborate in the delivery of integrated services. 
• Participate with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution Consultants. 
• Identify additional upsell opportunities within existing ITAM customers. 
• Participate alongside with ITAM Solutions Consultants in pre-sales activities to advise customers and inform of ITAM by SHI’s capabilities. 
• Lead and Deliver ITAM Consulting Services including leading Audit Defense projects.  
• Collaborate with customers to solicit, collect, and analyse information about customers’ ITAM environments to assess process maturity and make appropriate recommendations for work practices. 
• Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate. 
• Engage with the ITAM group management team in growing the ITAM group business. 
• Build internal business processes to improve the ITAM group operational delivery standards. 
• Work with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where required. 
• Design, define and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and procedures. 
• Prepare and present ITAM deliverables to customers.  
• Communicate accurate and relevant conclusions to customers across the entire life cycle of a SAM/ITAM project. Including producing and presenting analytical results and assuring projects are closed to the satisfaction of all parties.  
• Assist in creating and updating internal Standard Operating Procedures (SOPs). 
• As appropriate, using your experience, work with the Service Delivery team to help and guide engagements such as audit defense or other customer deliverables. 
• Attend, support and represent SHI at conferences and events. 
• Regularly present at industry events, SHI Summits and Webinars  
• Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standards.  
• Keep up to date with industry trends and new ITAM services requirements and support the leading and development of ITAM colleagues by sharing and training as appropriate. 
• Executes all ITAM Solutions Architect tasks according to the project plans of all assigned customer engagements.  
• Adhere and work to the internal process standards as defines and updated by ITAM management.  
• Collect, manage, and disseminate ITAM-related information from SHI, customers, and software manufacturers.  
• Research and understand different publishers’ product use rights, license allowances, and contractual entitlements for software products and manufacturers.   
•  Participate in customer communications across the entire life cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties.  
• Coordinate with Project Management team to communicate project status and ensure project milestones are being met. 
• Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers. 
• Support, coach, and mentor ITAM Analysts, Consultants, Senior Consultants and Principal Consultants. 
• Possess specialist working knowledge of numerous software licensing models and metrics, covering a range of vendors, including a minimum of three Tier 1 software publishers: Oracle, IBM, Microsoft, SAP, Adobe, VMware, Micro Focus, Red Hat, Autodesk. 
• Experience of performing ITAM at a c-level, including engaging with customers’ senior management and directors. 
• Demonstrable experience in Audit Defence activities and strategies 
• Highly competent in understanding complex business environments, identifying customers goals and issues and formulating ITAM strategies and solutions that need to be presented at the management level and above. 
• Proven experience in designing and implementing ITAM programs, as well as leading and mentoring License Consultant teams performing on customer engagements. 

Qualifications

• Candidates should possess a Bachelor’s Degree or equivalent preferred, as well as a minimum of 10 years of experience within the IT Asset Management field. 

Required Skills

The ITAM Solutions Architect will be expected to understand all aspects of the IT life-cycle – from licensing to purchasing to deployment to decommissioning. Be experienced in three or more of the major vendors of either Wintel or Data Centre technology and hold some associated accreditations. 

The Solutions Architect will have a minimum of 10 years’ experience in delivering ITAM solutions to global enterprise customers and will have considerable ITAM experience and be considered a knowledge leader in the ITAM Industry.  

In addition, the ITAM Solutions Architect must demonstrate expert knowledge and experience with all ITAM Services tools. SHI are seeking a well-rounded experienced ITAM Solutions Architect and therefore we welcome all other relevant skills and experience.  

Preferred Skills:   

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”.   
• Client-oriented, professional services mind-set. 
• Ability to manage several projects simultaneously.  
• Exceptional research skills and the ability to manage details.  
• Exceptional analytical skills. 
• Exceptional written and verbal communication skills.  
• A second language (preferably French) will be an advantage.  
• Exceptional organization and time management skills. 
• Ability to think outside the box. 
• Ability to stay self-motivated and self-directed.  
• Willingness to adapt to changing business and technical priorities. 
• Ability to work in a fast-paced, high-performance team environment. 
• Proven experience as a Solutions Architect in ITAM in a similar or same field.  
• Ability to manage multiple projects. 
• Ability to create high-quality documentation with precision. 
• Willingness to travel as needed. 
• Ability to work with deadlines. 
• Meticulous attention to detail. 
• Highly organized and methodical. 

Unique Requirements

• It is expected that this role will require frequent travel both nationally and internationally (50%)

Additional Information

• SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.