Item Processing Client Service Representative (Evenings) - CU* Answers
Kentwood, MI 49512
About the Job
POSITION SUMMARY:
The responsibilities of the IP CSR are shared between Electronic Check Processing (ECP) and all CheckLogic Product offerings.
ESSENTIAL JOB FUNCTIONS:
- CheckLogic Daily Processing: Monitor all incoming/outgoing C21 image files for processing.
- Monitor all outgoing C21 files for successful upload and verify results files are received. Manually upload failed uploads.
- Research and initiate adjustments as needed including notifications to CUs regarding missing images.
- Create/close eDoc Zoho Tickets on all relevant calls/issues.
- Maintain a positive contribution as a member of the Item Processing team, and complete all tasks assigned by management to meet team objectives.
JOB QUALIFICATIONS:
- A high school graduate or equivalent is required.
- Experience in performing item processing duties at a credit union or other financial institution.
- Ability to use discretion when dealing with sensitive and confidential data.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
About CU* Answers:
CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!
Source : CU* Answers
