ITIL certified Asset Manager with BMC Remedy experience - Software People, Inc.

Phone/Skype Hire. Onsite from day 1 / Hybrid after onsite onboarding.

Location: Harrisburg, PA

Duration: 12+ months

Responsibilities

• Serve as the back-up Asset Manager.
• Develops and implements processes and procedures for tracking and analyzing software, hardware, and equipment through the lifecycle.
• Provides day to day operational & maintenance support of production issues, troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now.
• Conducts annual inventory audit and develops processes and procedures for consistency.
• Performs bulk uploads of asset data.
• Identifies and performs audits on asset data.
• Develops and maintains asset related foundation data.
• Develops asset reports for users and management.
• Creates user accounts, site information, hardware and product categorizations and support groups.
• Participates in user acceptance testing.
• Manages fixed and floating licensing for Asset Management Module.
• Creates end user documentation.
• Develops and conducts training.

Skills Needed

At least 5 years' experience as an Asset Manager Required 5 Years

Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool Required 2 Years

ITIL Foundation Certification Required

Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices Required

Excellent communication skills listening, verbal and written, including meeting management and facilitation. Required

Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality. Required

Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles Required

Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams) Required