For a quick application text APPLY to 82174

ITR Administrative Assistant is capable of working in concert with internal teams as well as with part and service providers to maximize efficiencies within the ITR Department. 

Job duties will include monitoring Smartsheet, OBT and back office resources for areas of opportunity for the team with the goal of driving efficiencies and ensuring billing and customer compliance.  Also, creating and providing effective, professional reports to customers and understanding where the data comes from and how to organize and analyze it.  The assistant will maintain professional and successful results while communicating with suppliers as well as internal teammates.  Being knowledgeable of customer requirements all needed systems and Smartsheet usage to train, coach and assist teammates.

Duties and responsibilities will be flexible and can change as departmental needs dictate.

Candidates should be self-motivated, multi-tasker, analytical thinking, organized, able to prioritize work, resourceful, possess clear verbal and written professional communication skills and have the ability to problem solve and make decisions independently. 

Responsibilities

• Completed reports

• Daily Nissan report and weekly call handling questions

• Fill in as needed for team absences

• Monitoring Stellantis, Toyota and Honda Smartsheets  claim intake

• Open claims full report back office 5+ days

• Stellantis daily priority list

• Managing the customer portal users

• Glovis report twice weekly

• GM Weekly report

• Stellantis Codes sheet report updated and sent weekly

• OBT vs bo comparison 1 x/week

• SS vs back-office comparison make sure everything transferred 1 x/week

• Oversight of correctness of completions/billing etc..

• Chrome River oversight

• Cycle Time Reports

• Very adept and capable with Smartsheet - Certified

• Training teammates

• Oversight of Smartsheet comments action taken

• Duties as assigned or requested

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@dealertire.com or via phone at 833-483-8232.