ITS Analyst Sr. (ServiceNow admin) - Sunshine Enterprise USA LLC

Company Summary: Our client is seeking an experienced ITS Analyst Sr (Quality Assurance), who will be responsible for facilitating the coordination and integration of program-related activities through vendor-supported corporate applications.

Position Summary: The ideal candidate must hold bachelor's degree in information services and 5 years of direct experience as a ServiceNow admin and 5 years of troubleshooting hardware and/or software and system support.

Telework is available if the successful candidate is residing in California

Responsibilities:

• Optimizes existing and develops new service catalog offerings and associated flows with a focus on continual improvement and automation.
• Leverages Flow Designer to further mature the service catalog and migrates away from workflows.
• Identifies inefficiencies to ultimately implement areas of automation.
• Supports the design of custom catalog items; works with business partners and the Service Catalog manager and application owner for implementation.
• Maintains an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
• Processes core system configuration as well as day-to-day user requests and incidents.
• Creates technical design, ServiceNow code and architecture, and works with key business units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
• Provides technical guidance on existing workflows for streamlining and improved efficiencies.
• Completes other projects and duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in information services or related field required PLUS 5 years of direct experience as a ServiceNow admin or application owner; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
• 5 years of ITS technical application support experience required.
• 5 years of computer hardware and/or software troubleshooting techniques and system support required.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist a plus.
• ServiceNow Certified Application Developer a plus.
• ITIL Certification is highly desirable.

Knowledge & Abilities:

• Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment

Please see HR for information on physical demands and the work environment of this job.

Sunshine Enterprise USA is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”