ITSM Analyst - Expert In Recruitment Solutions
Tampa, FL 33634
About the Job
Title- ITSM Analyst
Duratio-6 months +
Location-Remote
ITSM Analyst Conviva/Centerwell
Interviews next week weds
Skills and Experience
" Demonstrates advanced proficiency in the following position specific competencies:
o Strong understanding and ability to apply IT (Information Technology) Service Management (ITSM) processes and/or IT Infrastructure Library (ITIL) framework.
" Extensive knowledge of one or more of the following IT Management and Governance Processes, and familiarity with the others: Change management, Configuration management, IT Asset Management, Incident resolution and request fulfillment, Continual service management, Release, and Patch management.
" Monitor, evaluate, and assess performance and conformance Demonstrates intermediate competency in the following:
o Respect for People
o Communication
o Effective Team Member
" Critical Thinking Demonstrates advanced proficiency in two and intermediate proficiency in at least four of the following competencies:
o Strategic Thinking (Process or Product focused)
o Project Management
o Product Lifecycle Management
o Continuous Improvement
o Sustainment and Optimization
o Leading with integrity
o Maintaining strategic orientation
o Championing innovation
o Managing execution
o Cross Functional Team Leadership
o Organizational Change Management & Communication
o Mentoring and training
o Relationship building
" 5-7 years in an ITSM leadership role in a large-scale enterprise.
" Practical experience of service management value points vs. academic structure.
" Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time.
" Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills.
" Strong leadership skills and people management experience.
" Ability to manage multiple concurrent projects and summarize status to senior executive level.
" Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy.
" Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity.
" Adapt and work effectively with a variety of situations and groups.
" Manages work well, establishes timelines and clear priorities.
" Proactive and takes initiative and ownership.
" Excellent written and oral communication.
" Exceptional interpersonal skills.
Benefits and location
" Flexible Work Program (work from home and hybrid options)
Prerequisites and Preferred Qualifications:
" ITIL v4 practical experience and certification.
" TOGAF certification is a plus.
Duratio-6 months +
Location-Remote
ITSM Analyst Conviva/Centerwell
Interviews next week weds
Skills and Experience
" Demonstrates advanced proficiency in the following position specific competencies:
o Strong understanding and ability to apply IT (Information Technology) Service Management (ITSM) processes and/or IT Infrastructure Library (ITIL) framework.
" Extensive knowledge of one or more of the following IT Management and Governance Processes, and familiarity with the others: Change management, Configuration management, IT Asset Management, Incident resolution and request fulfillment, Continual service management, Release, and Patch management.
" Monitor, evaluate, and assess performance and conformance Demonstrates intermediate competency in the following:
o Respect for People
o Communication
o Effective Team Member
" Critical Thinking Demonstrates advanced proficiency in two and intermediate proficiency in at least four of the following competencies:
o Strategic Thinking (Process or Product focused)
o Project Management
o Product Lifecycle Management
o Continuous Improvement
o Sustainment and Optimization
o Leading with integrity
o Maintaining strategic orientation
o Championing innovation
o Managing execution
o Cross Functional Team Leadership
o Organizational Change Management & Communication
o Mentoring and training
o Relationship building
" 5-7 years in an ITSM leadership role in a large-scale enterprise.
" Practical experience of service management value points vs. academic structure.
" Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time.
" Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills.
" Strong leadership skills and people management experience.
" Ability to manage multiple concurrent projects and summarize status to senior executive level.
" Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy.
" Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity.
" Adapt and work effectively with a variety of situations and groups.
" Manages work well, establishes timelines and clear priorities.
" Proactive and takes initiative and ownership.
" Excellent written and oral communication.
" Exceptional interpersonal skills.
Benefits and location
" Flexible Work Program (work from home and hybrid options)
Prerequisites and Preferred Qualifications:
" ITIL v4 practical experience and certification.
" TOGAF certification is a plus.
Source : Expert In Recruitment Solutions