J.P. Morgan Wealth Management- Senior Product Associate - JPMorgan Chase Bank, N.A.
Plano, TX 75023
About the Job
The U.S. Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase wealth management business, J.P. Morgan Securities and You Invest - our digital investing platform. The combined business has ~$400 billion in assets under management and ~4,000 advisors who work out of 3,500 branches and 21 offices.
As the Product Associate role in U.S. Wealth Management as part of the Client & Employee Virtual Meeting (CEVM) product team you will will deliver digital experiences to enable seamless collaboration between customers and bank employees. The role involves delivering digital experiences that promote effortless collaboration between customers and bank employees, and contributing significantly to the creation and delivery of digital experiences that enhance seamless interaction between customers and bank staff.
Job responsibilities
- Partner with Area Product Owner to support research and analysis for new initiatives/features; refine problem definition, personas, process mapping, solution scope, high-level use cases and user experience
- Work with System Architect to clarify business requirements to design best solution intent using approved tech stack
- Team up with UI/UX designers and Content managers to design user facing components and workflows
- Collaborate with Tech team/s to break initiatives/features into epics and stories
- Refine epics and user stories covering all functional and non-functional requirements
- Ensure acceptance criteria is defined to cover standard, alternate and exception scenarios
- Collaborate with Product Owner, Area Product Owner and scrum teams to define sprint priorities and goals for epic and story build and refinement
- Participate in retrospectives and drive continuous improvement outcomes across all phases of the Agile delivery lifecycle
- Support the team in knocking down/escalating blockers that arise in all phases of the Agile delivery lifecycle
- Oversee integrated QA testing and drive defect resolution leading up to production deployment
- Execute UAT and Production Validation to ensure delivery quality
Required qualifications, capabilities, and skills
- Minimum of 5 years of experience in financial services,
- Minimum of 5 years of experience working in product /business analyst or similar product function
- Experience performing analysis and defining user personas, process documentation, epics, user stories and acceptance criteria
- Strong knowledge and hands-on experience with Agile delivery process
- Significant experience using JIRA / Jira Align and building custom reporting
- Significant experience using Confluence and/or Teams (or similar collaboration tools)
- Structured thinker and effective communicator with excellent written communication skills
- Highly self-motivated with ability to remain composed under pressure and excel during periods of ambiguity
- University degree, or specialized training or equivalent work experience
Preferred qualifications, capabilities, and skills
- Preferably with experience in wealth management, financial planning, asset management, digital banking, or a closely related business managing strategic or transformational change
- Experience related to digital product delivery
- Relevant scrum certifications is a big plus (CSPO, A-CSPO, etc.)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
