Jake's Del Mar LEAD Greeter - T S Restaurants
Del Mar, CA 92014
About the Job
We are looking for skilled LEAD GREETERS to join the Jake's Del Mar team! The starting rate is $16.85/hr plus tips (The combined rate is up to ~$20-$25/hour). Must have prior leadership experience in hospitality and be proficient using Open Table. Hourly rate will increase upon completion of Greeter training, preliminary review, and determination to train into Lead Greeter position.
We are especially looking for candidates with lunchtime and weekend availability. A minimum of three days of availability is required. Candidates with open availability preferred. Other scheduling availability is subject to review upon application.
Lead Greeter training will begin upon completion of regular Greeter Department training. If the candidate cannot performance essential job duties, Lead Greeter training and pay increase may be delayed.
BENEFITS
- Medical, Dental, and Vision insurance for qualifying employees
- Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
- Paid Time Off: Vacation and Sick Leave
- Employee Meal Program with FREE Fresh cooked meals during each shift
- 50% Food and Beverage discount at all T S Restaurants
- Referral Program
- Anniversary of Employment Gift Program
- Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
- Holiday Party
- Legacy of Aloha Scholarship Program
HOW TO BE SUCCESSFUL
Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and assist with their dining arrangements. Essential Job Functions include the following:
- Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
- Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).
- Follow T S protocol and inform manager on duty for all noted guest allergies.
- Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
- Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs etc.
- Answer incoming telephone calls within 3 rings in a friendly and professional manner.
- Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co-workers.
- Effectively organize and utilize restaurant reservation wait sheet.
- Operate the electronic pager system according to wait sheet and table availability.
- Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.
- Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
- Perform restroom checks to ensure they are clean and adequately stocked.
- Collect and clean each menu as well as clean and restock the Greeter work stations.
- Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.
- Work in a safe manner and report any safety concerns; personal, employee or guest injury.
- Follow food safety program guidelines of handwashing, bare hands, hygiene and health.
JOB REQUIREMENTS
The role of LEAD GREETER is essential to the success of our restaurant. We rely on these individuals to promptly assist and accommodate guest seating requests so they can enjoy our quality food, excellent service, and beautiful location. We are looking for GREETERS that share our values of continuous improvement, pride in our employees, serving our
communities, ‘ohana, and most of all FUN.
PREFERRED / REQUIRED SKILLS:
- Must be proficient using Open Table and have restaurant experience
- California Food Handler Certificate - Must be obtained within 30 days from hire date. Training provided if applicant does not have a valid California Food Handler Certificate.
- US Work Authorization required. We use E-Verify to confirm Employment Eligibility Verification.
- Reliable transportation required.
- Must be at least 16 years of age.
POSITION QUALIFICATIONS
- Guest Oriented - Ability to take care of the customers’ needs while following T S procedures.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.
- Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management.
- Ability to actively attend to, convey, and understand the comments and questions of others.
- Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
- Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Neat and well groomed.
PHYSICAL REQUIREMENTS
- Stand, walk, use hands, fingers, reach and lift, carry 11-25 lbs – Constantly
- Climb, squat, kneel and bend – Frequently
- Reach above shoulder, lift, carry, push and pull 26-50 lbs - Occasionally
Since 1977 we’ve created restaurants with a genuine “sense of place” and a unique passion for our guests, employees and communities that we serve every day. We set the bar for destination restaurants, delivering great food, a welcoming experience, and memories that last a lifetime.