Java Telephony Engineer at Ascendion Inc.

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Java Telephony Engineer

Key Responsibilities:

• Understand the current contact center telephony architecture and perform an analysis of client’s Session Border Controller, IVR, SIP and Voice Gateway.
• To understand the client’s telephony re-engineering needs, collaborate with cross-functional teams to gather voice gateway related requirements and provide technical expertise during solution design and implementation phases.
• Perform development and testing.
• Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions.
• Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.

Minimum Qualifications:

• Should possess the communication and maturity to work with highly qualified engineering environment that is going to be fast paced.
• Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies.
• Expertise in configuring large scale contact center flows, routing strategy, custom scripting, API integrations, desktop and 3rd party app integrations.
• Proficiency in network protocols, routing, and switching relevant to telephony systems.

Desired Qualifications:

• Experience with Core Java, REST Microservices
• Experience with Java SIP frameworks like JAIN
• Experience with TTS or related technology
• Experience with VoIP protocols, SIP, RTP, and related telephony technologies.

Location: Dallas, TX (Hybrid 3 days a week)

Salary Range: The salary for this position is between $110,000 – $130,000 annually.  Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

 Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!