Jewelry Polisher at Helzberg Diamonds

Jewelry Polisher

Crystal Lake, Illinois

The Jewelry Polisher supports jewelry repair and refurbishing activities. The Jewelry Polisher performs the final steps of repair and refurbishment services on merchandise, and does so at a level that is consistent with Helzberg’s high standards for delivering quality customer care.


Specific Accountabilities include:

• Perform all requested and necessary finishing work on jewelry to include polishing, rhodium plating and cleaning of customer, pre-owned and vendor merchandise to support sales and customer service.
• Meet established deadlines for repair completion, refurbishment work and requested estimates.
• Produce an expected volume of work while maintaining an acceptable turn-around time and ensuring repair shop achieves budgeted expectations.
• Inspect all repair and refurbishment work to ensure a high level of workmanship before being sent to stores and customers.
• Properly spend supply expense dollars by maintaining adequate inventory levels without excess.
• Ensure that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials.
• Contribute to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures to achieve expected asset recovery ratio.
• Perform operations within company guidelines and procedures and keep shop clean and organized.
• Adhere to all safety-related procedures as outlined in the shop manual to reduce the risk of accidents.
• Answer questions from associates concerning repair policies and procedures.
• Work well with teammates to achieve results and willingly perform additional duties as assigned.

• High school diploma and one to three years of related experience or training required.
• Basic knowledge of jeweler’s tools, machinery and equipment required along with basic jewelry repair knowledge.
• Previous metal working or finishing experience preferred. Ability to be a good decision maker with strong problem-solving skills required.
• Must be detail oriented with good organizational skills and strong communication skills.