Journeyman Computer User Support Specialist /Systems Administrator - Akima, LLC

Tuvli is looking for a Journeyman Computer User Support Specialist to work in Falls Church, VA. To join our team of outstanding professionals, apply today!

• Provides Level II IT customer support to Army OTSG (Office of the Surgeon General) including configuration, testing, troubleshooting of computer systems, peripherals and software within established standards and guidelines.
• Develops strong communications and working relationships with other support teams.
• Manages objects within the Microsoft Active Directory Organizational Unit structure, to include but not limited to, Group Policy management and configuration, management of computer/user objects.
• Evaluates computer hardware and software deficiencies and make recommendations to procure items necessary to correct deficiencies.
• Performs system backups.

• Associates degree in technical discipline or 2 years of equivalent relevant professional experience.
• Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
• Experience with SCCM and/or Tanium.
• Experience with Windows 10 and MS Office applications including MS Teams and O365.
• Must possess or obtain DoD 8570.01-M certification within 6 months of hire (A+, Security+ preferred).
• Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
• Team player.
• Outstanding Customer Service skills.
• Excellent verbal and communication skills.
• Self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.
• Must be a U.S. Citizen with and active DoD Secret clearance or ability to obtain one.