Jr. Advanced Applications Analyst - SHI International Corp.

Job Summary

The Junior Advanced Application Analyst focuses on administrative changes, resolving tickets/inquiries, and providing end user support for Advanced Applications. The Jr. Analyst collaborates with the development team to test changes and report bugs.

This position reports to the Manager of Advanced Applications Analysts & Support. This position is required to report to the SHI Somerset, NJ or SHI Garza Austin, TX office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include but not limited to:

• Perform system administration such as user creation, security roles management, and data imports/manipulation
• Manage incidents and problems over email and service desk tickets
• Provide resolutions for bug reports, questions, and any end user support requests, as well as coordinate with development teams to resolve system issues and problems
• Perform bug testing, and user acceptance testing for improvements and new features prior to them being rolled out
• Create views, reports, and dashboards to fulfill reporting needs of end users
• Analyze data to yield data insights, such as identify low-usage reports and records for potential removal
• Analyze system usage and gather end user feedback on system features

Qualifications

• Bachelor’s degree, or at least 1 years of relevant experience in an IT support role
• 1 year working with a major CRM platform (Microsoft CRM, Salesforce, Zoho, etc.), or data visualization platform (Power BI, Tableau, etc.)
• Proficiency in Microsoft Office Tools (Outlook, Word, Excel), Skype, and Microsoft Teams

Required Skills

Required Skills: 

• Strong written and verbal communication skills
• Ability to analyze issues to find their root cause
• Ability to work on multiple projects simultaneously
• Strong attention to detail
• Ability to work collaboratively within a team to execute on shared deadlines and goals
• Ability to recognize areas that need improvement within current processes
• Ability to troubleshoot and research various technical issues
• Deductive reasoning abilities

Preferred Skills:

• Experience working with software development teams
• Experience in teaching or training
• Passion for technology
• Bachelor’s Degree in Computer Science

Additional Information

• The estimated annual pay range for this position is $35,000 - $65,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status