Jr. Salesforce Administrator, AWS CRM Support - Amazon

Description Job summary For more than 16 years, Amazon Web Services ("AWS") has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure. Worldwide Revenue Operations (WWRO) is a diverse team that supports infrastructure and other foundational initiatives that span and support Sales, Marketing, and Support teams across the global AWS organization. AWS' growth is driving a rapid expansion of its world-wide sales team and the team of Salesforce Administrators that support it. These Administrators serve as the primary point of contact for end users in multiple AWS business groups who need assistance with the Salesforce platform and support related issues. Candidates must possess the ability to learn quickly, ask questions, understand business requirements, and provide workable solutions to our customers. AWS Salesforce Administrators are customer obsessed and work to provide the best possible support experience for our users. They proactively engage with internal customers to understand their business needs and deliver high-quality CRM support in a timely manner. They manage all Salesforce support cases, maintain existing system features/products for the business, and drive global quality improvement processes. AWS Salesforce Administrators work independently but also partner with Salesforce Program Managers and Developers on new projects to improve team efficiencies, customer experience, and usability of the org. Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future Key Responsibilities for the Junior Salesforce Administrator will include: · Prioritize and cultivate a positive user support experience. · Manage and work the AWS Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner. · Leverage available documentation, training, team resources, and vendor support teams to administer all team applications · Assist in monitoring data quality and integrity. Execute data migration/cleansing projects. · Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities. · Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders. 24/7 ownership and resolution of Salesforce system issues and outages Key job responsibilities Prioritize and cultivate a positive user support experience. Manage and work the AWS Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner. Leverage available documentation, training, team resources, and vendor support teams to administer all team applications Assist in monitoring data quality and integrity. Execute data migration/cleansing projects. Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities. Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 0-6 Months' experience implementing and configuring .com for 300+ users - Solid understanding of and detailed experience with the .com architecture - Understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (, Marketing, Partner Management, etc.) Preferred Qualifications - Experience working with large-scale, complex datasets - Experience with FinancialForce.com, Marketo, Eloqua, Data.com, ReferenceEdge and other apps - Experience managing and triaging user submitted issues via ticketing system(s) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,700/year in our lowest geographic market up to $164,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.