Junior Business Analyst - Kforce Inc.
Rosemont, IL 60018
About the Job
- Manages their Dashboard daily and update accordingly
- Deactivating integrations in all systems when needed
- Notify appropriate teams internally as needed based on specific project needs
- Documents project extracts, company, and contact records
- Maintain and protect customer relationships with excellent customer service
- Document completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required
- Provide support for implementation
- Development and user test customer business integrations credentials, formats, data flow for production and successful delivery to the end user
- Deliver completed customer integrations for all procedures & process flows
- Thorough testing and documentation and notifications to those who need it
- Obtaining Signatures on Legal Documents, Distribution of Documents and Storing in a designated repository
- Customer Transfers, Communication and Attend all meetings for transfers and emergency transfers
- New Customer Rollouts as the IT Resource for National Chains Corporate and Franchise
- Train New Analysts on Standard Integrations and Support Tickets Troubleshooting/resolution
- Document New Procedures and Processes for Standard Integrations
- Create Jira Stories for Development Support
Requirements:
- 5+ years of experience as an IT Business Integration Analyst or IT Business Analyst Role
- Prior experience in gathering detailed business requirements, interpreting Customer business needs, and translating needs into operational business requirements
- Prior experience in a customer service or customer facing role
- Prior experience in eCommerce/eBusiness environment (Such as EDI, B2B eCommerce, Supply Chain, other electronic integrations) preferred
- Integration Procedure and Process Documentation experience
- Excellent decision-making capabilities
- Excellent organization, and team collaboration skills
- Excellent Excel experience (advanced) preferred
- Excellent written and verbal communication skills
- Excellent facilitation, collaboration, negotiation, and presentation skills
- Strong knowledge and general understanding of IT/Technical Concepts
- Strong knowledge of various file types such as EDI ANSI X12, XML, cXML, Flat Files, etc.
- Strong knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla
- Strong knowledge of Communication Methods AS2, SFTP, FTP and Van
- Comfort with ambiguity, frequent change, or unpredictability
- Experience in the Food Industry/Distribution is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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