Junior Business Development Manager - NBME

POSITION OVERVIEW

NBME is seeking a Junior Business Development Manager who will play a critical role in maintaining and expanding relationships with medical schools and health professions training programs. As a member of the Customer Success team, the successful candidate will serve as a liaison to support business retention and growth by ensuring our customers maximize the value of NBME's assessment portfolios. This role requires a strong background in sales or customer success, ideally within STEM, medical education, assessment, or higher education sectors. The ideal candidate will have a consultative sales approach and the ability to engage with diverse stakeholder groups to drive improvements in student learning outcomes.

This role has been designated as primarily remote, offering flexibility in how and where you work, with little to no onsite attendance required. We are open to considering candidates in NJ, PA, MD, or DE. Diversity, Equity, and Inclusion Statement

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-formed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community, and the broader medical education landscape.

RESPONSIBILITIES

• Serve as a primary contact between NBME and key stakeholders to ensure a high level of customer satisfaction and retention.

• Perform business development, account management, and sales functions to meet revenue goals, prevent product churn, and ensure mission-driven outcomes.

• Collaborate with teams across NBME, including Outreach, Product Management, Marketing, and Customer Services, to deliver seamless support and effective solutions to customers.

• Maintain and expand relationships with medical schools and other stakeholders to inform NBME's Product Management team about current and future needs.

• Travel to conferences and client sites (approximately 10%) to strengthen relationships and promote NBME products.

• Attend quarterly in-office workdays and other team meetings as needed.

QUALIFICATIONS

Skills and Abilities

• Excellent communication skills (both written and verbal), including presenting to high-level stakeholders.

• Strong organizational skills with attention to detail.

• Proven ability to drive customer satisfaction and revenue growth.

• Ability to manage multiple projects with competing timelines.

• Collaborative mindset, capable of working effectively with cross-functional teams.

• Strong problem-solving skills with the ability to navigate ambiguity and change.

• Proficiency with MS Office, particularly Teams, Excel, Word, and PowerPoint. Salesforce/CRM experience is a plus.

Experience

• Minimum of 3 years of experience in sales, business development, or account management.

• Experience engaging with diverse customer stakeholder groups, with a focus on consultative sales.

• Proven track record of using data to identify market needs, trends, and inform customer strategy.

• Experience in STEM, medical education, or educational assessment preferred.

Education

• Bachelor's degree required; Master's preferred.

About NBME:

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations.

We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME® Subject Examinations, Customized Assessment Services, Self-Assessments, the International Foundations of Medicine® Program and Item Writing Workshops. Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination®, which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education.

As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program. Through the Stemmler Fund, Strategic Educators Enhancement Fund and Latin America Grants Program, researchers and educators can continue to improve the assessment of health care professionals around the world.

NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities.

Learn more about NBME at NBME.org.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

Compensation we are offering for this position ranges $73,403 - $100,000/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

NBME is an equal-opportunity employer as defined by the EEOC.

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