Junior Consumer Loan Servicing Specialist - Central Point Partners

Primary responsibilities of this role are:

• Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
• Follow up with business partners regarding missing or insufficient documents
• Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
• Prepare customer communication
• Manage workflow to ensure SLA's are met or exceeded.

Additional responsibilities may include:

• Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
• Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
• Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned

Basic Qualifications:

• High School Diploma or equivalent
• At least one year experience in a customer service related position

Preferred Qualifications:

• Working knowledge of Microsoft Excel, Word and Access -- Ability to create and edit basic Word and Excel documents.
• Demonstrated critical thinking skills and problem solving ability
• Prior customer service experience is helpful
• Excellent communication skills, both written and verbal
• Ability to manage time effectively
• Detail-oriented and thorough
• Demonstrated dependability (attendance)
• Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
• Overtime as required
• Monday through Friday 8am to 5pm