Junior Desktop Analyst - Capgemini
Tampa, FL
About the Job
Capgemini is looking for Junior Desktop Analyst to join us fulltime in Tampa, FL. .
2rd Shift 2:00 PM - 10:00 PM EDT
Sunday - Thursday2:00 PM -10:00 PM EDT
In office position 3-4 days a week (hybrid based on performance)
Candidates must be local to Tampa, FL.
KEY RESPONSIBILITIES:
+ Provide technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing systems, and bringing up problems for resolution
+ Provide best-in-class customer service, problem resolution and technical fix to customer queries over the voice-based phone service
+ Applying basic troubleshooting processes, validating the issue, recording critical details in system, applying Knowledge Base articles
+ Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
+ Calls out issues that are unable to be resolved within established guidelines to the appropriate group for accurate corrective action
+ Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
+ Maintaining Login Hours based on contractual Service Level Agreements
REQUIRED SKILLS:
• Highschool Diploma or GED ( or equivalent experience). The ideal candidate will have a minimum of 1-2 years applicable experience. Ability to work well in a team-based, fast paced/multitasking environment
• Ability to optimally multitask, prioritize and complete tasks in a fast paced environment. Strong written and oral communication skills, English-speaking skills, bilingual a plus.
• Proven focus on high client happiness
• Basic computer operations, and computer solving skills. Knowledge of computer peripherals, and peripheral fixing skills (receipt printers, cashless payment devices, scanners, etc.)
• Typing speed of 50 wpm or higher
• Basic network fixing skills
• Experience working with Point of Sale (POS) systems – Prefer
• Experience with ticketing systems and remote access software -Prefer
LIFE AT CAPGEMINI:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
DISCLAIMER
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Programmer/Analyst_
Organization: _NA APPS LOC PRACTICE_
Title: _Junior Desktop Analyst_
Location: _FL-Tampa_
Requisition ID: _076540_
2rd Shift 2:00 PM - 10:00 PM EDT
Sunday - Thursday2:00 PM -10:00 PM EDT
In office position 3-4 days a week (hybrid based on performance)
Candidates must be local to Tampa, FL.
KEY RESPONSIBILITIES:
+ Provide technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing systems, and bringing up problems for resolution
+ Provide best-in-class customer service, problem resolution and technical fix to customer queries over the voice-based phone service
+ Applying basic troubleshooting processes, validating the issue, recording critical details in system, applying Knowledge Base articles
+ Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
+ Calls out issues that are unable to be resolved within established guidelines to the appropriate group for accurate corrective action
+ Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
+ Maintaining Login Hours based on contractual Service Level Agreements
REQUIRED SKILLS:
• Highschool Diploma or GED ( or equivalent experience). The ideal candidate will have a minimum of 1-2 years applicable experience. Ability to work well in a team-based, fast paced/multitasking environment
• Ability to optimally multitask, prioritize and complete tasks in a fast paced environment. Strong written and oral communication skills, English-speaking skills, bilingual a plus.
• Proven focus on high client happiness
• Basic computer operations, and computer solving skills. Knowledge of computer peripherals, and peripheral fixing skills (receipt printers, cashless payment devices, scanners, etc.)
• Typing speed of 50 wpm or higher
• Basic network fixing skills
• Experience working with Point of Sale (POS) systems – Prefer
• Experience with ticketing systems and remote access software -Prefer
LIFE AT CAPGEMINI:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
DISCLAIMER
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Programmer/Analyst_
Organization: _NA APPS LOC PRACTICE_
Title: _Junior Desktop Analyst_
Location: _FL-Tampa_
Requisition ID: _076540_
Source : Capgemini
