Junior Help Desk Technician - ZIM

Main Purpose of the Role:

Provide technical assistance and desktop support. Monitor and maintain network and computer systems and troubleshooting where issues arise and resolve in the shortest possible timeframe.

Main Tasks:

• Ensure downtime is minimal when issue arises
• If issue arises, troubleshoot to identify if issue is internal or external
• Liaise with local services providers if it is an external issue 
• Liaise with Help-desk by phone communication and by creating the necessary remedy to escalate the issue
• Install and configure computer hardware and printers on the local area network (LAN)
• Ensure that devices such as printers, UPS systems are maintained and are working properly
• Trouble shoot hardware and software problems, printing issue, escalate issues to Help-desk or technical support team.
• Organize and schedule maintenance for printers and UPS system
• Replacement of hardware parts as deemed necessary
• Ensure that IT procurement policy is followed for purchases 
• Assist staff members with technical issues that may arise and provide desktop support 
• Assist with creating remedies to escalate problems that cannot be resolved internally or locally
• Assist with any other duties assigned.
• Ensure that the software is update
• Generate a monthly report to HelpDesk Manager, or as requested.

Requirements:

• First Degree in Computing/Information Technology

• Two ( 2) years experience 

• Very good command of English Language (Reading, Writing, Speaking)

• Fluent knowledge in Microsoft software environment (Windows platforms, Microsoft Office Suite)

• Knowledgeable in ZIM IT systems and communication