Junior Service Specialist - PrideStaff

Junior Service Specialist

Shift/Hours:  Monday - Friday, 8:00am-5:00 pm
Pay Rate:  $20- $25 per hr DOE
Location: Doraville, GA

Our client is seeking a highly organized and motivated Junior Service Specialist to join our team. This individual will play a key role in managing inland transportation, coordinating paperwork, and providing support to both our internal team and our valued customers. With a focus on efficiency and effective communication, the Junior Service Specialist will ensure smooth operations within the service department.

Junior Service Specialist - Job Duties include:

• Oversee the organization and management of inland transportation, ensuring timely and efficient delivery of goods and services.
• Handle all necessary paperwork related to service operations, including but not limited to transport documents, service reports, and customer communication.
• Prepare and provide quotations for spare parts, negotiate prices and terms with clients and keeping contact with main supplier in Italy, and manage the overall spare parts ordering process.
• Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring customer satisfaction throughout the service process.
• Manage incoming technical support calls, log details, create tickets in the CRM system, and assign tasks and calls to the technical team for resolution.
• Oversee the inventory of spare parts, ensuring availability and timely restocking to meet service needs.
• Coordinate with the warehouse team to ensure smooth operations, including the receipt, storage, and dispatch of goods.
• Plan and organize travel arrangements and service calls for technical staff, ensuring efficient scheduling and resource allocation.

Junior Service Specialist- Requirements include:

• Minimum 2 years of customer service experience
• Experience with Microsoft Office including Excel and Word and CRM System
• Excellent communication skills and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to change priorities quickly and manage multiple projects simultaneously.
• A team player who works well with others.
• Meticulous attention to detail in all aspects of work, from managing communications to organizing inventory.
• Ability to travel domestically up to 25% of the time.

Compensation / Pay Rate (Up to): $22.00 - $25.00 Per Hour