Junior Tech BA (Knowledge) - Apex Systems
Charlotte, NC 28202
About the Job
Job#: 2051061
Job Description:
ServiceNow Business Analyst - GenAI
Large Banking Client
Duration: 12+ months
Location: Charlotte, Dallas (Plano), Des Moines, Minneapolis, Chandler, New Jersey (Woodbridge), New York (NY)
Hybrid: - 3 days onsite, 2 Remote
Focus: Knowledge Article Creation
Associate - Mid Level
Must Haves:
- 3+ years experience with the ServiceNow platform
- 2+ years experience with Knowledge Base & Knowledge Article creation
- 2+ years experience working on an Agile Delivery Team
- 2+ years experience in an Agile Delivery Tool like JIRA, Rally, VersionOne, or ServiceNow Agile tools (preferable JIRA & Confluence)
Nice to Haves:
- Certified System Admin (CSA) preferred but not required
Job Description:
- Groom stories on all boards to ensure they have Acceptance Criteria and include clear descriptions of the requirements
- Review & Update Knowledge Articles to align to defined standardsà must identify what does not match with the standards
- Report status on completion of review & update of knowledge articles to ensure alignment to defined timelines
- Hands on with updating Knowledge articles within ServiceNow to make sure they are in alignment with the defined standards
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
