Junior Watchmaker, Maison Madison Flagship - Hermes

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Director of Client Services and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

As the Junior Watchmaker, you will handle watch repairs for the Maison Madison store, as well as all other HOP locations as needed. You will facilitate the maintenance process of Hermès timepieces, in accordance with the Hermès Horloger Customer Service Policy. As a Junior Watchmaker, you will represent and promote Hermès timepiece craftsmanship at the Maison Madison store and across our US boutique network.

This position is also responsible for monitoring and assisting in repair activity to ensure both optimum efficiency and well-being of Hermès timepieces, while always guaranteeing the highest level of client service regarding lead time and quality. The Junior Watchmaker will be held accountable for supporting and properly advising the sales team in the Stores and the Hermès Horloger team, on all technical issues or issues relating to Customer watch repairs and maintenance. The Junior Watchmaker will work closely with the After Sales and Operations Team of the boutiques, The Hermès Horloger sales team, and the Client Development Team.

All other duties as assigned by the supervisor.

About the Role:

• Participate in day-to-day diagnostics of watches under repair or overhaul
• Dismantle, clean, prepare, reassemble, and ensure waterproofness of the quartz watches, in accordance with watchmaking standards and the lead times set by Hermès Horloger
• Responsible for hacking the parameters of the battery and movement
• Be able to conduct battery changes, quick service, bracelet/strap changes and quick interventions
• Responsible for polishing and buffing watch & clock exteriors (external parts)
• Conduct final checks (functional and aesthetic) on watches and clocks under repair or overhaul, in accordance with Hermès quality standards
• Strong ability to use adequate tools/testing equipment, and contribute to stock management
• Drawing up quotes, and recording and tracking repairs via Hermès Care
• Understand Hermès' after-sales policy and timepiece repair techniques and conciliate the best interest of both HOP and its customers.
• Be aware and support in maintaining all the stock inventory of repair parts, hardware, and consumables.
• Order the adequate repair parts and necessary products to repair to avoid the shortage of parts
• Demonstrate thorough knowledge of the luxury retail market and competitors
• Travel domestically to boutique locations as needed, or internationally for training sessions.

Supervisory Responsibility:

• No

Budget Responsibility:

• No

Decision Making Responsibility:

• Yes: responsible for making assessment of necessary repairs to client owned merchandise

About You:

• At least 2 years of technical school training in watchmaking, apprenticeship, or Watchmaker Certification
• At least 2 years of experience working as an After-Sales Watchmaker
• Experience in repair and maintenance of basic mechanical movements such as ETA 2892, ETA 2000, Selita SW300
• Able to work in a timely manner and handle a minimum number of operations per week such as 120 quick services (battery changes) on quartz watches, 20 overhauls on quartz watches, or 15 overhauls on simple automatic mechanical watches (Ex. ETA 2892)
• Excellent analytical and deductive skills
• Ability to find solutions and consistently meet set lead times
• Acutely aware of client service, where complete customer satisfaction is the main objective
• Must possess excellent communication skills in order to effectively communicate with clients, management and employees in boutiques and workshops.
• Meticulous and accurate in their work, with a strong sense of organization
• Exude the spirit of Hermès through sound timepiece craft skills, knowledge, and experience
• Exhibit ability to be open minded, and a capacity to work well with others
• Solid foundation of technical skills such as Microsoft 365 and Excel
• Must be fluent in English or prepared to learn the language as a top priority
• Willingness to travel as needed
• Ability to lift between 0-25 lbs without assistance

The range for this position is $66,559.79 to $99,839.69 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionalitydefine the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.