Kettle Coordinator - The Salvation Army

Description DEPARTMENT: Vancouver Corps POSITION TITLE: Red Kettle Coordinator STATUS: Temporary- Non-Exempt/Full-Time COMPENSATION: $17.50 (Hourly) Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities, and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge Western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. General Statement Employees will be seen by the public as representing The Salvation Army and its mission. Each one is expected to conduct themselves in a manner that upholds the Army's mission and purpose. Minimum Qualifications The applicant must be a high school graduate or have equivalent efficiencies. Post-secondary education is also preferred. A minimum of 6 months of related supervisory/management experience. + Must pass a general workplace background + Must pass a DMV MVR check and a Salvation Army driving test. + Must complete Protecting the Mission - child safety + Must possess a valid Driver's License and be a minimum of 21 years Skills, Knowledge & Abilities + Must demonstrate the ability to work as part of a dynamic and high-performing team. + Must understand and abide by the organization's rules of confidentality. + Must relate positively to people from diverse backgrounds and communicate well with the general public. + Must demonstrate a willingness to accept and support the mission of The Salvation Army. + Must be flexible and open to new ideas and adaptable when change is necessary. + Must be capable of managing multiple tasks while maintaining project priorities. + Must be able to work well independently. + Must maintain professionalism in all aspects of the work. + Must have effective oral and written communication skills. + Must be familiar with basic finance and record keeping. + Must be proficient with Microsoft Office, specifically Word & Excel. + Must be flexible with regard to work hours, location, and working conditions. Position Summary The Red Kettle Coordinator is a temporary/seasonal position that will function under the direction of the corps officer and in collaboration with business and finance staff. This position is key to the coordination of all Red Kettle Campaign activities. While not all aspects of the campaign effort will be the direct responsibility of the kettle coordinator, the following outlines primary areas of responsibility. + Serve as the primary point of contact and resource for Register to Ring. + Facilitate the registration process for volunteers through Register to Ring. + Confirm, schedule and coordinate volunteers (both individuals and groups) through R2R and through phone calls. + Coordinate equipment retrieval and delivery for volunteer groups and paid bell ringers. + Collaborate with Temp Agency to recruit, train, process, schedule and supervise bell ringers. + Facilitate an orientation process for both paid bell ringers and volunteers. + Report hours to Temp Agency. + Prepare and coordinate driver routes every day according to the schedule and needs. + Schedule drivers daily and effectively communicate scope of work for drivers according to route needs. + Report driver hours into UKG for payroll. + Provide excellent customer service skills to the public including store personnel and managers as representative of The Salvation Army. + Serve as kettle receiver when needed and properly store and lock up equipment. + Take phone calls from both paid ringers and volunteers to provide answers for inquiries regarding scheduling and other logistical issues arising to ensure a smooth and efficient implementation of the program. + Provide direction to drivers as needed to troubleshoot and handle unforeseeable circumstances requiring immediate attention. + Prepare financial reports for Finance Administration and make recommendations pertaining to bell ringer performance. + Oversee the data entry process for reporting hours and income into Register to Ring. + Closely monitor sites and bell ringer activity through drivers. + As needed, assist with driving for the kettle program which may include but not limited to kettle deliveries, kettle pick-ups, and equipment switch outs according to the daily needs of the operations. Essential Functions + Make sure all equipment (signs, stands, kettles, bells, aprons) are clean and in good working order. + Arrange for the delivery of kettle stands according to store manager instructions prior to the first day of kettles. + Manage Route Supervisors for the effective work of each bell ringers. + Coordinate the input of time keeping records for route supervisors and bell ringers. + Monitor bell ringer and site productivity. + Adhere to employee dress code and set an example for others. + Prepare an end-of-season debrief for the Red Kettle Campaign. + Other seasonal duties as assigned by Kettle Supervisor and Corps Officers. Working Conditions--Physical Capabilities + Ability to grasp, push, and pull objects such as files, file cabinet drawers, and reach overhead. + Ability to operate a complex multi-faceted telephone system. + Ability to operate a desktop and/or laptop computer. + Ability to lift up to 30 lbs. + Ability to access and produce information from a computer. + Ability to understand oral and written information. + Ability to walk, sit, stand, and bend intermittently and/or continuously. + Ability to exercise good hand-eye coordination (using hand to hand, hand to finger, hand to object). + Ability to hear and speak clearly. + Ability to see clearly both up close and at a distance. + Ability to work independently with minimal supervision. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. Other duties may be requested or assigned within the employee's capabilities and what is found to be moral, ethical, and legal to both employee and employer. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests so long as the accommodation needed is reasonable and no undue hardship would result. Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities. "The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds." Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)