Key Accounts Manager - Alsco

Classification:  Exempt

We are Alsco Uniforms.  We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.  Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.  It’s our job every day to make every aspect of the customer experience better.  Whatever our customers need, Alsco Uniforms finds the answers that work to for them.

Our employees are the heart and soul of Alsco Uniforms.  As a result, we have a long history of strong financial performance, continuous improvement, and customer service.  We’re seeking driven professionals with ambition to grow within our company.  We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Compensation: $65,000 - $85,000 salaried, DOE

Our Full-time Employees enjoy:

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Opportunities
• Inclusive and Diverse Team Environment

Essential Functions:

• Work directly in conjunction with the branch general managers and service managers to resolve all service issues in a timely manner.  This includes coordinating all communication through e-mail, phone, and face to face meetings to ensure complete follow-up and satisfaction for the Corporate Account.
• Manage all pricing and invoice rules in the Corporate Price Group (CPG) including set-up, changes, additions, and price increases on items serviced.
• Work directly with the Corporate Account Purchasing Department and CAM/ACAM on service agreement renewals.
• Complete annual customer service reports with each main contact for all assigned Corporate Accounts. (see KAM Bonus Plan).
• Work in conjunctions with the Corporate Accounts AR team on collections, rebates, and other required billing reports.
• Maintain and update all files for each Corporate Account assigned.
• Perform up-sell and cross-sell opportunities where possible.
• Assist with special projects as requested by CAM.
• Attend all required meetings.
• Required travel of at least 5 days per month.
• Must be able to qualify for a credit card to be used for travel expenses that will be reimbursed by the company.
• Must have a valid driver’s license, good driving record, and be of age to rent an automobile.

Qualifications:

• Excellent verbal and written communication skills in English.
• Good working knowledge and skill in Office; Excel, Word, and PowerPoint.
• Strong ability to manage conflict, negotiate, solve problems and successfully build good relationships.
• Excellent skills in evaluating, analyzing, interpreting, reasoning, and making conclusions of data.
• Proficient in Gap Analysis.
• Organized and detail oriented, able to multi-task.
• Ability to perform required mathematical calculations
• Organize work, meet deadlines, perform at efficiency and safety expectations, and follow instructions as directed by supervisor.
• Keep a current, valid license and be able to rent an automobile.
• Position will be based in Eastern United States

Education:

• BS Degree in Business, Marketing or Communications OR 2 years of experience as a manager in a service-related industry.

Travel Requirements:

• Frequently, approximately 25% overnight travel

Typical Physical Activity:

• Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, hearing, lifting up to 25 pounds and traveling.

Typical Environmental Conditions:

• Typical indoor office environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) General Office