Key Holder - Hollywood Feed

THIRD KEY HOLDER

Retail Locations (900)

January 2024

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets, customers and each other is still who we are today. Come experience the passion and drive that makes Hollywood Feed a family.

Job Summary:

The Third Key Holder reports to the Assistant Store Manager, is responsible for opening/closing shifts, performs various duties to serve customers, keeps store running safely and efficiently to achieve a profitable store location, and holds to Hollywood Feed’s #1 Policy, “Do what is right by the customer.”

Third Key Holder Responsibilities:

●Greets and assists customers according to the Hollywood Feed customer service standards

●Demonstrates the knowledge and ability to thoroughly explain the store products to best meet the pet and customer needs

●Communicates openly and respectfully with supervisors and coworkers

●Effectively operates independently and as a part of a team

●Unloads and put away product deliveries

●Learns and accurately operate the Hollywood Feed point-of-sale system to:

• Open and Close Registers
• Create Customer Accounts
• Check out Customer Purchases
• Perform other inventory management duties including cycle counts

●Participates in all Hollywood Feed educational classes as scheduled

●Keeps up with basic weekly store maintenance duties involving cleaning bathrooms, sweeping, mopping, dusting, creating displays, price updates etc.

●Performs other duties as assigned

●Has open and weekend availability including closing 3 nights per week

●Arrives early to open and stays late to close the store to ensure the store is prepared for business

●Assumes managerial responsibilities in the event of management absences

Education:

•High School Diploma or equivalent experience

Required Skills & Abilities:

•Love and dedication to animals and their owners is an essential requirement for Hollywood Feed’s culture

•Excellent verbal communication skills

•Excellent active listening skills

•Excellent sales and customer service skills

•Extensive or quickly acquire knowledge of store products

•Ability to anticipate customers needs

•Ability to recommend store products to customers

•Ability to operate or to quickly learn the store point-of-sale system

•Valid driver’s license and a minimum of 2 years driving experience. (Time frame can include a learner's permit)

Physical Requirements:

•18 years of age and older

•Physically able to lift 40 lbs repeatedly up to head height to stock shelves and put away deliveries multiple times a day

•Physically able to continuously bend, kneel, push, pull, reach, and twist multiples times a day

•Physically able to stand/walk for up to 8-10 hours

•Physically able to climb ladders multiple times a day to put up and access product for customers

•Meet the requirements of our Safe Driving Policy and be willing to drive our company owned Same Day Delivery Vehicle

The above is designed to describe the general nature and scope of the job and is not an exhaustive listing of all duties, expectations or tasks and should not be taken as such. 

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.