Kitchen Director - Chick-fil-A

Kitchen Director

Vision:  Serving quality food quickly and safely within appropriate portion parameters to communicate CARE for our guests

Expectations:

• Be able to complete truck order and ensure it’s entered accurately and timely
• Check QIC Report and follow up on credit requests
• Monitor prep for next shift as needed with product pulls, brownie, mac & cheese, breakfast, chicken, gluten free buns, etc
• Confirm bread is ordered by 12 pm- standing order needs to change for catering/busy days
• Conduct monthly inventory; at times daily or weekly counts may be necessary to target food cost gap
• Stay updated on CEM Scores and implement tasks/systems to reach goal
• Schedule kitchen staff using HotSchedules Software and submit to Director of Ops by Wednesday at 11AM for review
• Ensure hand wash stations are stocked at all times and only used for hands
• Ability to create/revise set up of team member positions given those scheduled
• Develop and Coach Team Leaders for kitchen
• Accountability and consistency
• Meet with Team Leaders for Kitchen Focus to get updates on responsibilities and assess progress on personal development plan
• Provide opportunities to grow
• Ensure operations are smooth and we are stocked before or after peak periods
• Insist on completion of non-negotiables such as truck order, manager walkthroughs, daily operational checklists on OneClick, deep cleans, maintenance program and monitor shift set ups
• Provide feedback with HR for annual reviews
• Ensure time is allotted for completion of Pathways with team member
• Ensure adherence to minor labor laws 
• Use checklists for open, transition, mid-day and close to evaluate team members before they end a shift;team members check out before they walk out
• Check products for labels and expiration dates especially in walk in
• Monitor to prevent Cross-contamination
• Guide Team Leaders to assign breaks when warranted with timing and business success in mind
• Insist all food goes through POS and be alert for food theft
• Review transfers and waste entered into Inform
• Utilize LEAN kitchen model to promote quality and reduce waste 
• Produce product build to information for team in kitchen; update chicken allocation for thawing monthly
• Encourage team to reach goals by providing resources and opportunities
• Create and reward sense of urgency to deliver surprisingly fast food
• Encourage and reward instances of our values demonstrated
• Ensure timers are being used all day, every day (AHA system)
• Check positioning of monitors in thaw cabinet for accurate placement
• Reinforce using IPADs for guide on how much product to make, but remember to cook less more often
• Monitor/manage food and labor costs to maximize profitability
• Make sure SAFE and ERQA are done daily; Action plan to correct findings
• Review/oversee catering for the week and game-plan with Marketing/Ordering/Staffing personnel to acquire necessary supplies/resources
• Monitor restaurant behaviors/environment for safety (heavy items, floors, PPE, etc)
• Make sure floors are clear of any objects or spills
• Check floor mats-remove if edges are curled or mat is worn
• Team members should be wearing non-slip shoes
• Team members should use cut resistant gloves and place sharp objects safely at dish area
• Sugar, BIBs, coater and other heavy items should be stored at waist level
• Check Ansul Caps
• Check CO2 level and condition of equipment
• Make sure all beverages in kitchen have a closed lid with a straw and that team follows policy around eat/drink/smoke expectations
• Be able to complete/submit reports for guest team injuries that occur during your shift
• Participate in Steritech and ROE visits as they occur; action plan to correct  findings to better business performance
• Walk with Health Inspector should they arrive at our site on your shift
• Assign Deep Cleans when possible so they are completed entirely on a weekly basis
• Act as a quality assurance monitor at all times with regard to products and accuracy
• Know Chick-fil-A procedures
• Support on training for rollouts or procedural changes
• As part of being an example, I understand that I should be fully aware of all policies as outlined in our Team Member Handbook
• Enforce policies via consistent and timely write up process
• Submit weekly progress report to Operator

Qualifications:

• Commit to minimum 40 hours a week/2 weekends a month and available for day and night to know/coach your full team 
• Obtain Servsafe Certificate to evidence knowledge of food-borne illness, temperatures, hold times, and hand-washing, etc
• I will have 100% attendance to all manager meetings to maintain my position
• I know that if any write ups proceed beyond the status of verbal, I will be removed from my leadership position
• Candidate must demonstrate our values and be guided by store vision
• Skills needed:  communication, training, coaching, creative thinking, critical thinking, feedback model, integrity, competency and trust, respect amongst complete team

Success Measurements:

• Taste Score 72
• Speed of Service 70
• Accuracy 96
• Positive Food Cost Gap of 1 or below
• Food Safety Score of 2 or higher on Food Safety Hub

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Mileage reimbursement, Paid training, Employee discount, 401(k) matching

Job Type

Full time

Schedule

Monday to Friday, Weekend availability, 8 hour shift