Kitchen Director - Chick-fil-A
San Antonio, TX 78220
About the Job
Primary Responsibilities Overview:
- Primarily responsible for leading daily operations in Back of House (BOH)
- Drive daily focus and execution of Chick-fil-A’s Operational Requirements and Winning Hearts Every Day Strategy
- Serve as the subject matter expert for kitchen operations, food safety & quality procedures
- Responsible for developing and leading Back of House Leadership
- Identify areas of opportunity in Back of House operations & set monthly goals for Back of House Leadership Team
- Create systems and processes to ensure food safety, food quality, and cleanliness standards are upheld
- Be willing and able to meet the demands of the business
Scheduling Requirements:
- Full-Time Position - Work 40-45 hours per week
- Maintain Open Availability
- Max of 12 days off per year
- Expected to work a closing shift a minimum of 2 nights per week
**Key Tasks & Responsibilities**
Food Safety & Risk Management:
- Responsible for creating a Culture of Food Safety in Back of House and execution of Food Safety and Quality requirements ALL DAY EVERY DAY
- Ensure Safe Daily Criticals are completed 4 times a day, every day (Assessment times: 6:30am , 10:30am, 2:30pm, 5:30pm)
- Review Safe Daily Critical Findings and coaches leaders and team members on any gaps or issues
- Conduct weekly eFSA & other in depth Food Safety Assessments
- Resolve any food safety issues immediately and continually work to prevent food safety issues
- Responsible for the Safety & Security of team members & guests
- Ensure kitchen is always organized and standards for cleanliness are upheld ALL DAY EVERY DAY - STAY READY mentality
Food Quality & Customer Experience:
- Monitor and drive execution of daily eRQAs
- Review results and evaluate the effectiveness of food quality efforts
- Conduct eRQAs with a each Back of House Leader once a week across all day parts (breakfast, lunch, & dinner)
- Identify areas of opportunity and coach on desired behaviors/practices, issue discipline if necessary
- Manage AHA execution & metrics to ensure store ranks in Top 20% of chain and procedures are executed per the Chick-fil-A Standard
- Analyze CEMs and Cares to identify areas of opportunity and share results with team
Financial Return:
- Partner with Director Team to manage/steward Food Cost
- Develop and drive LEAN mindset in back of house to reduce waste
People Management:
- Responsible for managing & executing BOH scheduling and meeting Labor Productivity Targets
- Responsible for covering shifts in BOH if no other leadership is available to work
- Responsible for scheduling & executing bi weekly BOH Leadership Meetings/touchins
- Conduct monthly one on one meetings with BOH Leaders to coach and discuss individual growth opportunities
- Responsible for the training and development of all BOH Leaders and Team Members
- Reviews daily shift setups with back of house leaders & provide coaching on desired outcomes and behaviors if necessary
- Lead authority for addressing BOH team member performance opportunities & Policy Handbook Violations (Use ESRC Model for performance issues)
- Review all Back of House performance and disciplinary actions/issues with Training Director on a weekly basis
- Assist Training Director with back of house team member performance reviews
- Uphold & demonstrate our “Team Member Promise” towards all team members that embody our Core Values, Culture, and lead by example at all times.
Kitchen Director Scorecard Metrics:
- QIV Score: 100
- AHA Timers: Rank in Top 20%
- Top 20% CEM Ranking: Taste of Food & Speed of Service
- Positive Food Gap .5 or less
- Food Safety Ranking: 1 / 100% Health Department
- 100% execution of required Safe Daily Criticals & Daily eRQAs
The Kitchen Director serves as the Operator’s forward thinking partner in Back of House, and is primarily responsible for the execution of Chick-fil-A’s Winning Hearts Every Day Strategy and driving a culture of food safety and quality. This leader leas by example, protects our positive culture and exhibits a passion for food safety & quality. This individual is required to be highly competent in Chick-fil-A’s Operational Requirements for back of house, food safety, and food quality. This leader must possess a high leadership capacity, meaning this individual has the ability to reduce complexity in the business and create systems and processes to drive consistent execution of Chick-fil-A’s Food Safety and Quality Requirements. This leader is responsible for ensuring the back of house culture is aligned with the Operator’s Vision, Values, & desires for protecting the culture for the restaurant. This Leader consistently embodies Chick-fil-A 410 & Rigsby's Core Values for Directors, and Chick-fil-A Inc’s Corporate Purpose in and outside the four walls of the restaurant. He or she is the lead authority and accountability partner for kitchen operations and Food Safety & Quality compliance in the back of house. The Kitchen Director’s primary responsibilities are: displaying TOTAL OWNERSHIP and accoutnabilty for the kitchen at all times (even when not present) ,creating and driving systems & processes that ensure consistent execution of Chick-fil-A’s Food Safety & Quality Requirements, coordinating execution of daily Food Safety & Quality Assessments (daily eRQAs & 4 Safe Daily Criticals per day), conducting daily food safety walkthroughs, stewardship of facility & cleanliness of kitchen, conducting weekly Food Safety Assessments, preparing team for Quarterly QIVs & SAFE Visits, work with Assistant Kitchen Director to manage team member scheduling & training logistics, leadership development, AHA Timers, and Taste of Food CEMs metric. The Kitchen Director empowers leaders in the back of house to identify areas of opportunity, set & reach goals/targets, and celebrate wins with the team.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
