Knowledge Communications Manager (OCIO, ITS) - Ageatia Technology Consultancy Services
Chicago, IL
About the Job
Position: Knowledge Manager
Location: 100% Remote
Duration: 6+ Months Contract
Job Description:
The Senior Knowledge Manager performs a lead role in managing the implementation of knowledge management initiatives in support of the Client Mission.
This role is key in promoting and adhering to the organization's Knowledge Management Methodology, including communication and management of tasks for all phases of the Knowledge Lifecycle.
The Senior Knowledge Manager also promotes visibility into the client knowledge base, partnering with ITS and Business Leaders to ensure the knowledge assets align with departmental goals and the client Vision.
The Senior Knowledge Manager will be held accountable for the following responsibilities:
• Coaching and guiding ITS and Business Leaders to ensure the knowledge base supports the Client Vision
• Supporting business and knowledge management staff
• Occasional supervision of personnel
• Managing OCIO operational activities, ensuring current, accurate, and quality knowledge information across the ITS organization
• Defining knowledge domains, initiating, and managing knowledge capture, organization, and sharing initiatives
SENIOR KNOWLEDGE MANAGER
• Creating and executing knowledge management plans and revising as appropriate to meet changing needs and requirements
• Initiating and managing multiple knowledge initiatives in parallel and with multiple dependencies
• Producing knowledge management reports and performance metrics
• Communicating with the OCIO director and ITS management regarding the status of knowledge management initiatives
• Identifying and managing knowledge risks
• Using influence to eliminate bottlenecks and potential knowledge gaps
• Managing knowledge initiatives within standard knowledge management methodologies to achieve quality and timeliness
• Identifying resources needed and assigning individual responsibilities
• Managing through all stages of the knowledge life cycle
• Managing stakeholders and stakeholder expectations
• Providing excellent service to clients (internal and external to ITS)
• Effectively managing vendor relationships in accordance with Client and ITS strategies and directives regarding knowledge management tools and services
• Providing status and other deliverables at each stage of a defined knowledge initiative
• Demonstrating a willingness to collaborate and support ITS peers and leadership
• Planning, directing, and implementing knowledge management initiatives on time, within budget and with desired outcomes
• Supporting the advancement of the OCIO's mission, which involves responsibilities including, but not limited to:
o Supporting Knowledge Management that provides a forward-looking picture of knowledge work
o Continuously improving the Knowledge Methodology
o Providing input into Knowledge Management Best Practices
o Educating ITS staff and Client Knowledge Management stakeholders on KMO processes and tools
o Performing related duties as required
Education Required:
• Bachelor's Degree from an accredited college or university
• Knowledge Management Certification strongly preferred
Experience Required:
• Minimum seven (7) years of related experience required
• At least seven (7) years of demonstrated experience in Knowledge Management, preferred
• At least five (5) years of experience in Information Technology, preferred
• Experience in Education (K-12) knowledge management or program work, preferred
SENIOR KNOWLEDGE MANAGER
Knowledge, Skills, and Abilities:
• Proficient in Knowledge Management practices, principles, and tools
• Knowledgeable about organization and information structures
• Excellent written and verbal communication skills
• Ability to apply knowledge management process standards
• Self-motivated/willing to take initiative
• Proven ability to build positive working relationships within own team and other areas of business
• Ability to effectively communicate with customers, knowledge management and functional management to identify needs and evaluate alternative solutions
Location: 100% Remote
Duration: 6+ Months Contract
Job Description:
The Senior Knowledge Manager performs a lead role in managing the implementation of knowledge management initiatives in support of the Client Mission.
This role is key in promoting and adhering to the organization's Knowledge Management Methodology, including communication and management of tasks for all phases of the Knowledge Lifecycle.
The Senior Knowledge Manager also promotes visibility into the client knowledge base, partnering with ITS and Business Leaders to ensure the knowledge assets align with departmental goals and the client Vision.
The Senior Knowledge Manager will be held accountable for the following responsibilities:
• Coaching and guiding ITS and Business Leaders to ensure the knowledge base supports the Client Vision
• Supporting business and knowledge management staff
• Occasional supervision of personnel
• Managing OCIO operational activities, ensuring current, accurate, and quality knowledge information across the ITS organization
• Defining knowledge domains, initiating, and managing knowledge capture, organization, and sharing initiatives
SENIOR KNOWLEDGE MANAGER
• Creating and executing knowledge management plans and revising as appropriate to meet changing needs and requirements
• Initiating and managing multiple knowledge initiatives in parallel and with multiple dependencies
• Producing knowledge management reports and performance metrics
• Communicating with the OCIO director and ITS management regarding the status of knowledge management initiatives
• Identifying and managing knowledge risks
• Using influence to eliminate bottlenecks and potential knowledge gaps
• Managing knowledge initiatives within standard knowledge management methodologies to achieve quality and timeliness
• Identifying resources needed and assigning individual responsibilities
• Managing through all stages of the knowledge life cycle
• Managing stakeholders and stakeholder expectations
• Providing excellent service to clients (internal and external to ITS)
• Effectively managing vendor relationships in accordance with Client and ITS strategies and directives regarding knowledge management tools and services
• Providing status and other deliverables at each stage of a defined knowledge initiative
• Demonstrating a willingness to collaborate and support ITS peers and leadership
• Planning, directing, and implementing knowledge management initiatives on time, within budget and with desired outcomes
• Supporting the advancement of the OCIO's mission, which involves responsibilities including, but not limited to:
o Supporting Knowledge Management that provides a forward-looking picture of knowledge work
o Continuously improving the Knowledge Methodology
o Providing input into Knowledge Management Best Practices
o Educating ITS staff and Client Knowledge Management stakeholders on KMO processes and tools
o Performing related duties as required
Education Required:
• Bachelor's Degree from an accredited college or university
• Knowledge Management Certification strongly preferred
Experience Required:
• Minimum seven (7) years of related experience required
• At least seven (7) years of demonstrated experience in Knowledge Management, preferred
• At least five (5) years of experience in Information Technology, preferred
• Experience in Education (K-12) knowledge management or program work, preferred
SENIOR KNOWLEDGE MANAGER
Knowledge, Skills, and Abilities:
• Proficient in Knowledge Management practices, principles, and tools
• Knowledgeable about organization and information structures
• Excellent written and verbal communication skills
• Ability to apply knowledge management process standards
• Self-motivated/willing to take initiative
• Proven ability to build positive working relationships within own team and other areas of business
• Ability to effectively communicate with customers, knowledge management and functional management to identify needs and evaluate alternative solutions
Source : Ageatia Technology Consultancy Services