Knowledge Manager- Puget Sound Naval Shipyard - Serco North America

The Puget Sound Naval Shipyard is seeking a dynamic and detail-oriented Knowledge Manager to support the Key Business Area system and the 100TO (Transformation Office). The successful candidate will be responsible for supporting, developing, managing and maintaining organizational initiatives including documentation and coordinating with cross-functional teams to ensure effective information sharing across the Command.

In this role, you will:

Communication and Collaboration

• Act as an interpreter to distill down high-level conversations into themes, storylines and organizational and team actions.
• Create talking points and agendas for meetings.
• Understand and work within a system of systems that regularly addresses difficult organizational challenges that are cross-functional and dynamic in nature.
• Integrate with other support teammates from process improvement, transformation and executive coaching teams.
• Introduce tools and systems to support real-time collaboration on content creation and editing.
• Assist in requirements gathering interviews to understand the Command's needs.
• Maintain outstanding verbal and written communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization.

Documentation and SOP Management

• Capture meeting minutes and action items.
• Create an action tracker(s) for use amongst the Key Business Area teams.
• Coordinate with technical Subject Matter Experts (SMEs) to capture, document, and update Standard Operating Procedures (SOPs), Work Instructions, and other technical documentation for the Key Business Area system.
• Manage and maintain the Knowledge Base for Key Business Area system personnel.
• Maintain and update knowledge artifacts and web links on the SharePoint portal.
• Coordinate with technical SMEs to develop training documentation on technologies and processes supported by the Key Business Area system..

Presentations & Deliverables

• Produce and present finished products that are clear, concise, complete, and accurate, including but not limited to email correspondence, fact sheets, memorandums, after-action reports, executive summaries, military briefs, oral presentations, and policies.
• Act in a hands-on capacity to convert ideas into usable tools, templates, and products that are professional, thorough, clear and ready for a large audience of Sr. Leaders.

To be successful in the role, you will have:

• Bachelor's degree plus 5-7 years experience.
• Must be able to obtain/maintain an active Secret clearance.
• Proficiency in Microsoft Word, MS Teams, OneNote, PowerPoint, SharePoint, and Adobe Acrobat Pro is required.
• Proven experience in a knowledge management or similar role.
• Strong organizational and project management skills.
• Ability to work in a team-oriented environment or individually as specific engagement demands.
• Exceptional attention to detail and ability to maintain high standards of accuracy.
• 10% travel required.

**Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should

Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. **

In compliance with local laws regarding pay transparency, the salary range for this role is $110,000.00 to $150,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.