Knowledge Manager SME - TechGuard Security

Position Description:

TechGuard Security is seeking a candidate who will act as a SME for Knowledge Management and its reporting capabilities. This person will manage content and workflow and educate front-end users on the use of the Knowledge Management System. They will provide strategic direction to business groups through initiative prioritization, integration, and resource application and ensures that policies and procedures align with the USCYBERCOM mission. They will also provide operational support to CNMF by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content.

Additional responsibilities include:

• Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Trains and educates front-end users of the knowledge management tools
• Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives to arrive at best practices, and coordinates the development and modification of new and existing content
• Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results
• Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
• Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements

Required Qualifications:

• KM2 - Minimum 5 years of experience as a Knowledge Management Specialist
• KM3 - Minimum 10 years of experience as a Knowledge Management Specialist
• KM2 and KM3 - Minimum of bachelor's degree in Information Management, or related discipline

Highly Desired:

• Experience designing SharePoint front-end solutions based on business requirements
• Significant SharePoint experience required
• Knowledge of SharePoint Designer workflows, Jira, Confluence and/or InfoPath forms
• Devise online collaborative solutions comprised of workflows, forms, and dashboards

Knowledge of USCYBERCOM/CNMF mission is helpful

Clearance Requirements: TS/SCI with CI Poly level security clearance required.

This Organization Participates in E-Verify

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