Knowledge Resource & Training Analyst - DLA Piper

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together. **Summary** Acts as the central point of contact for all new hire trainings and orientations, Knowledge Resources team outreach, and vendor training sessions. Follows up with new hires to ensure they are leveraging all relevant practice group resources, including databases, newsletters, and the research analyst team. Manages evaluation process, roll out, and implementation of new and enhanced research resources, including new generative AI tools from various vendors. Supports attorney and business professional team requests for product demonstrations, trials and evaluations. Assists lawyers and business professionals with digital resource access troubleshooting as needed. **Location** This position can be remote. Candidates may be required on occasion to visit the local office when/if needed. Candidates should reside within reasonable commuting distance to any office in the US. The preferred hours for this position are 9:00 AM to 5:30 PM PT. **Responsibilities** + Coordinates and facilitates resource evaluations with department management, aligned researchers, and Practice Group Directors to ensure appropriate license levels and to maximize cost savings. + Monitors and uses professional sources for new and alternative products to support firm needs. Helps to evaluate new products. + Assists with knowledge and research initiatives and the roll-out of new tools and other departmental initiatives, as required. + Coordinates and facilitates the Knowledge Research department's training and outreach initiatives to develop research training and communication plans and assure that lawyers develop awareness and proficiency in using appropriate resources. + Collaborates with Knowledge Research team and other departments, to assess and understand attorney and business professional research and information needs. + In conjunction with department leadership, organizes online database training for attorneys, paralegals and business professionals. + Coordinates and manages product trials and demonstrations with vendors, attorneys and other required participants including scheduling, communications, and follow up and solicitation of product feedback. + Assists with product troubleshooting and resource access issues, as needed. + Assists Knowledge Resources team members with subscription renewal tasks as assigned. + Employs advanced customer service skills and sound judgment in responding to requests for assistance. + Project management duties as assigned. + Other duties as assigned. **Desired Skills** + Experience with an Integrated Library System (ILS) such as Sydney. + Experience with Quest (Request Management System) or similar system. + Experience with Research Monitor or similar system. + Exceptional organizational, problem-solving and communication skills. + Must possess strong attention to detail and sound judgment. + Ability to work both independently and as part of a team. **Minimum Education** + Bachelor's Degree **Preferred Education** + Master's Degree + Degree in Library & Information Sciences (MLS or MLIS) **Minimum Years of Experience** + 2 years' experience working in electronic resource management or technical services or training in a law library **Essential Job Expectations** While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: + Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties; + Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner; + Provide timely, accurate, and quality work product; + Successfully meet deadlines, expectations, and perform work duties as required; + Foster positive work relationships; + Comply with all firm policies and practices; + Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed; + Ability to work under pressure and manage competing demands in a fast-paced environment; + Perform all other duties, tasks or projects as assigned. Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people. **Physical Demands** Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. **Work Environment** + Remote / Work-from-home **Disclaimer** The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. **Application Process?** ?? Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add dlapiper@myworkday.com to your list of safe senders.?? **Accommodation** ?? Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com .?? Agency applications will not be considered.??? No immigration sponsorship is available for this position.?? The firm's expected hiring range for this position is $78,773 - $125,252 per year depending on the candidate's geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k). \#LI-FG1 \#LI-Remote _DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) _._ **DLA Piper is, at its core, bold, exceptional, collaborative and supportive** Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together. **Get to Know Us** We invite you to learn more about us. Please visit the following pages for more information about DLA Piper. Laterals (http://www.dlapiper.com/en-us/careers/laterals) Lateral Partners Law Students (http://www.dlapiper.com/en-us/careers/law-students) Business Professionals **Recruitment Agencies:** Per the terms of our agreement, all candidates must be submitted through the firm's agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (https://www.myworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions. _Lawyer Positions Only:_ If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to legalrecruiting-bos@dlapiper.com