Kroger Assistant Grocery Department Head - Staunton, VA - Kroger
Staunton, VA 24401
About the Job
Position Summary:
Embrace the Customer 1st strategy and encourage associates to deliver outstanding and exceptional customer service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales/profit goals established for the department, monitor established quality assurance standards, and control all duties and activities for the department. Support day-to-day functions of the Grocery operations. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Embrace the Customer 1st strategy and encourage associates to deliver outstanding and exceptional customer service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales/profit goals established for the department, monitor established quality assurance standards, and control all duties and activities for the department. Support day-to-day functions of the Grocery operations. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Promote trust and respect among associates, and display a positive attitude.
- Communicate company, department, and job-specific information to associates.
- Establish performance goals for the department and empower associates to meet or exceed targets through collaboration and teamwork.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Train and develop associates on the performance of their jobs and participate in the performance appraisal process.
- Adhere to all local, state, and federal laws, company guidelines, and food safety regulations and guidelines.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store; understand the store’s layout and be able to locate products.
- Inform customers of grocery specials and offer product samples to help customers discover new items/products.
- Develop and implement a department business plan to achieve desired results by creating and executing sales promotions in partnership with store management.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Inform and educate department associates on promotions by staying current with present, future, seasonal, and special ads by implementing the department period promotional plan.
- Assist store management in preparing store/department budget, expense control, profit/loss reviews for the department, and take appropriate action on all financial reports.
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
- Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
- Planned and organized the inventory process by training department associates on inventory/stocking and Computer Assisted Ordering.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance, properly inspecting equipment, notifying the appropriate department or store manager of any items in need of repair, and notifying management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions the customer, acts with customers in mind, exceeds customers’ expectations, and gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
- Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
- Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, and provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, and demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, and can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, and understands the industry and marketplace.
- Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
- Must be 18 or older.
- Effective communication skills.
- Knowledge of basic math (counting, addition subtraction).
- Ability to handle stressful situations.
Source : Kroger
