KTS Spvr Communications - KTS Communications - Kettering - FT/NIGHTS - Kettering Health

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Main Campus

• Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.
• The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
• In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
• Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
• Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• 465-bed hospital (includes newborn beds)

Department Overview

The Communications Supervisor is a supportive role within the Communications Center whose responsibilities include supervising employees through their daily routines and ensure policies and procedures are adhered to. This position will work closely with management and help mitigate issues as they arise.

Responsibilities & Requirements

Job Specific Duties:

• Demonstrates effective verbal and written communication skills.
• Displays a working knowledge of service areas, including facility locations, municipal regulations, local procedures and geography.
• Demonstrates knowledge of transportation operation and accounts receivable process.
• Maintains strict confidentiality in accordance with HIPAA regulations, as well as sensitive company and employee information.
• Ensures all shifts are covered and filled with qualified personnel to meet minimum staffing requirements.
• Monitor staff, phone que and direct workflow.
• Audit calls and trips to ensure all information is obtained.

Preferred Qualifications

Job Requirements:

• High School diploma or GED
• Medical terminology, preferred
• Ambulance billing/revenue cycle experience, preferred
• EMS/private transport experience, preferred