L1 Network Engineer - NTT DATA

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT Data's client is currently seeking a L1 Network Engineer to join their team in New York City, NY (US-NY), United States (US).

The L1 Engineer will be responsible for providing a service to clients by responding to trouble tickets as well as proactively identifying and resolving technical incidents / problems. Through product reviews, operational improvements, operational practices, and quality assurance this role to maintain a high level of service to clients and meeting SLA guidelines.
The L1 Engineer is responsible for managing tickets of simplw to medium complexity, conducts moderate tasks, and providing resolution to a diverse range of moderate issues.
This position uses considerable judgment and independent analysis within defined policies and practices. Applies analytical thinking and technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Ideal candidate will have knowledge/experience with some or all of the technologies listed. They will have 3 years of experience in network engineering with a desire for growth/advancement in their career path over those years. Certifications are highly desired.
Involved technologies: Cisco Viptela (SD-WAN), Meraki, Cisco Catalyst, Client, and Wifi Meraki.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Perform necessary checks, apply monitoring tools and respond to alerts.
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assist in analyzing, assigning, and escalating support calls.
• Investigate second/third line support calls assigned and identify the root cause of incidents and problems.
• Report and escalate issues to 3rd party vendors if necessary.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
• Proactivity and autonomy in the realization of infrastructural changes in Network area (coordinating with the Italian HQ)

Required Experience:

• 3 solid years of work experience
• Solid experience required in Engineering function within a medium to large ICT organization

Academic Qualifications and Certifications:

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Relevant certifications depending on technology domain expertise

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and considers possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com .

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($55.00 to $60.00/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits 

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.