L1 Onsite Deskside Support - Nesco Resource

Nesco Data Center and Infrastructure is seeking an Onsite Support Technician (L1) who can support Desktop Hardware onsite at an End-Customer Site in the Greater Uniondale/Mineola area. This is an opportunity to work alongside a Premier IT Integration Company

Scope and Notes:

Key Responsibilities:

• Technical Assistance: Offer high-level support for desktops, laptops, and peripherals, troubleshooting issues as they arise.
• System Setup and Maintenance: Install, configure, and manage Windows operating systems and various software applications.
• Network Oversight: Handle network connectivity issues, including TCP/IP, VPN, and wireless networks.
• Help Desk Management: Respond to and resolve help desk tickets quickly and efficiently.
• Team Collaboration: Partner with other IT teams to solve complex technical challenges.
• Documentation: Follow procedures for documenting and tracking support requests in the ticketing system.
• User Communication: Provide clear and effective guidance to end-users.

Qualifications:

• Technical Expertise: Strong knowledge of Windows 10 and 11, with some experience in macOS.
• Support Experience: Proven experience in desktop support within a professional setting.
• Troubleshooting: Ability to diagnose and resolve hardware and software problems.
• Communication: Excellent written and verbal communication skills.
• Work Style: Capable of working both independently and collaboratively in a team environment.
• Attention to Detail: Detail-oriented with strong problem-solving skills.

Preferred Qualifications:

• Certifications: Additional certifications like CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are beneficial.

Additional Requirement:

• Transportation: A car and a valid driver's license are required.

This role is ideal for someone with a solid technical background, strong problem-solving abilities, and the capacity to work well both independently and in a team.

Pay: $24/hour

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.