L2 Dynatrace Consultant - TechDigital

· Should possess strong scripting knowledge in Shell, Python, etc.

· Knowledge of Dynatrace agent deployment and configuration for Java, PHP, Node JS, and .Net applications.

· Configuring the Collectors, Web agents, Host agents, and API plugins.

· Create monitoring dashboards for IT team and the business team.

· Understands incident rules and alerts and get those defined for applications.

· Triage, diagnose, and resolve or escalate internal system alerts to ensure we maintain Service Level Agreements

· Understands measures, business transactions, custom sensors, CPU samples, etc.

· Should have experience in Integrations with other tools.

· Should have been part of the team in High Availability configuration in a complex environment.

· Experience with REST and web services interfaces, XML, JSON Plus

· Experience in working as a part of a team involved in the implementation of Dynatrace for big Global customers.

· Should be a fast learner of various other tools and integrate where possible.

· Should possess good communication and interpersonal skills

· Out of the Box Thinker with technical Savoir-faire

· To adhere to quality standards, regulatory requirements, and company policies

· To provide support for on-call escalations and incident and problem management

· To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team

· To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

· Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives

· To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.