L2 Service Desk - Randstad USA

job summary:

Job Description: IT Support Specialist

We are seeking a highly motivated and experienced IT Support Specialist with a minimum of 3 years of hands-on experience in providing technical support and exceptional customer service. The ideal candidate will have strong problem-solving skills, a thorough understanding of IT systems, and the ability to troubleshoot various hardware and software issues.

Key Responsibilities:

• Provide outstanding customer service through phone, email, and Teams, ensuring timely and effective support for all incoming and outbound inquiries.

• Utilize IT Service Management (ITSM) tools to log and track issues and service requests.

• Manage Active Directory, including user account creation, password resets, and group management.

• Troubleshoot and set up various devices, including network and local printers, document and handheld scanners, label printers, and network drives.

• Perform installation, configuration, and troubleshooting of Windows 10/11 systems.

• Assist with basic networking issues, including connectivity problems and network drive mapping.

Requirements:

• Minimum of 3+ years of IT support experience, with a focus on customer service.

• Proficiency in Microsoft Teams, Outlook, and ITSM platforms.

• Hands-on experience with Active Directory administration.

• strong troubleshooting skills for printers, scanners, and network drives.

• Familiarity with Windows 10/11 and basic networking concepts.

• Excellent communication and interpersonal skills, with a customer-first mindset.

This role requires a proactive individual who can work effectively both independently and as part of a team, with the ability to prioritize and resolve issues in a fast-paced environment.

 
location: Terrell, Texas
job type: Contract
salary: $25 - 27 per hour
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:

• Customer Service Skills a must have

• (Teams, Outlook, ITSM, incoming and outbound calls)

• Active Directory experience

• Troubleshooting/setup:
  • Network/local printers

  • Document and Handheld scanners

  • Label printers

  • Network drives

  • Windows 10/11

  • Networking skills

 
qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: No Degree Required

 
skills:

Field Service

Windows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.