LAB COURIER - CUSTOMER SERVICE REP - PT DAYS - MON-THU 1P-6P - Williamson Medical Center

Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

POSITION SUMMARY

The Laboratory Courier is responsible for transporting specimens back to the lab while serving as a representative of Williamson Health in the community. They are responsible for upholding all of Williamson Health’s Core Values and adhering to all Williamson Health policies and dress codes. Effective communication and customer service with patients and clients are vital to the job.

Essential Functions:

• Promotes the mission, vision, and values of the organization. Exhibits and adheres to Williamson Health's Standards of Performance in all areas of job duties and responsibilities.
• Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
• Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
• Works well with other laboratory employees to maintain an environment of teamwork.
• Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
• Examines patient specimens for properly labeling and communicates problems with facility staff. Maintains working knowledge of laboratory policies and procedures.
• Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
• Responds appropriately to tests with a priority of STAT, call results or timed specimens
• Responsible for training new employees as assigned.
• Transports specimens from doctor’s offices, skilled nursing facilities, draw stations, and other clients of Williamson Medical Center Laboratory.
• Completes lab supply orders and delivers in a timely manner.
• Follows guidelines of Customer Service staff to properly coordinate courier runs.
• Uses critical thinking to ensure specimens are returned to lab in required time frames.
• Keeps vehicle serviced and keeps interior and exterior clean.
• Follows all driving laws and promotes the mission, vision, and values of the hospital when using the courier car.
• Performs other duties as assigned.

POSITION REQUIREMENTS

Formal Education / Training:
• High school graduate or GED.
• Valid operational Tennessee driver’s license and insurable under Williamson Health’s insurance carrier.

Workplace Experience:
• Excellent driving record.
• Excellent customer service skills, basic computer skills.

Equipment and Skills Training:
On the job training of specimen transportation requirements and hospital policies and procedures.

Knowledge, Skills and Abilities:
• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Basic computer skills

Physical and Environment Requirements:
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes

PERFORMANCE STANDARDS

1 Prepares for runs in a timely manner and follows schedule and route appropriately
2 Delivers supplies and reports timely and accurately
3 Keeps vehicle serviced and keeps interior and exterior clean.
4 Follows safe driving practices
5 Transports specimens following safety guidelines and returns them to the lab in a timely manner. D
6 Establishes good working relationship with clients and draw station staff. D
7 Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
• In-services reviewed and signed before due date D
8 Communication
• Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way.
• Communicates issues or concerns to coordinator or lead tech
• Reads email daily
• Notifies draw stations of ETA for each run.
• Documents runs and logs appropriately
• Uses backline app, or equivalent communication with CS staff. D
9 Adheres to Williamson Health Lab attendance policy
• Reports to work on time
• Rarely calls out from work
• Rarely misses time punches in API
• Submits requests for PTO within policy guidelines
• Does not take extended lunches.
• Takes appropriate breaks as dictated by work load.
10 Follows Hospital and Laboratory Policies on the use of Electronic Devices:
• Cell phones kept on vibrate
• Phones/Electronic/Headphone devices used during break/meal times only
• Does not use personal phones in patient care areas
• Uses the hospital internet for work purposes only
11. Motivated – takes initiative for work that needs to be done
• Helps coordinator with tasks as needed
• Follows through on work assignments
• Willingly seeks out/accepts new responsibilities
• Provides feedback and suggestions for route management
12 Works efficiently
• Makes good use of time
• Uses best routes and consults with CS, when needed.
• Uses critical thinking skills in all aspects of the job including delivery of time sensitive specimens

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