LAB OUTREACH / ANCILLARY SVCS MGR (FULL TIME) at Williamson Health
Whites Creek, TN 37189
About the Job
Job Description
Summary
Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY
The Laboratory Outreach Manager is responsible for cultivating a teamwork environment among staff that is patient-centered and focuses on providing a high level of customer satisfaction by ensuring the delivery of compassionate care, acceptable turn-around-time and accurate patient results.
Essential Functions:
• Promotes the mission, vision, and values of the organization. Exhibits and adheres to WMC's Standards of Performance in all areas of job duties and responsibilities.
• Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
• Interacts professionally with management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
• Works well with other laboratory employees to maintain an environment of teamwork.
• Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
• Maintains working knowledge of laboratory policies and procedures.
• Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
• Responsible for the training oversight of new non-technical employees and students as assigned.
• Manages the operational functions of designated laboratory areas on a daily basis and handles human resource issues as requested by the laboratory director.
• Facilitates process improvement projects and serves on teams/committees as needed.
• Responsible for laboratory outreach business which includes obtaining new outpatient laboratory business and regular visits/phone calls to current clients. Responsible for working with nursing home director of nursing and physician office practice managers to provide optimal laboratory services and follows through with outpatient complaints.
• Responsible for adherence to laboratory compliance guidelines and provides on-going education to laboratory staff regarding laboratory compliance.
• Works with coordinators in assigned areas to maintain proper staffing and effective operations.
• Serves as a mentor and coach to laboratory staff.
• Other duties as needed/assigned.
POSITION REQUIREMENTS
Formal Education / Training:
• BS or AS degree in Medical Technology, Medical Laboratory Science or equivalent. BS preferred.
• Valid State of Tennessee Medical Technologist/Technician license
• State of Tennessee Supervisor's license preferred or obtained within three years
Workplace Experience:
• Four (4) years of laboratory experience
• Management experience preferred
• Meditech experience preferred
Knowledge, Skills and Abilities:
• Knowledge of medical laboratory science
• Knowledge of laboratory rules, regulations and compliance regulations
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner with minimal supervision
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills -Excel, Word, Powerpoint
Physical and Environment Requirements:
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Flexibility to shift schedule, work extra hours as needed
PERFORMANCE STANDARDS
Works well with Director
• Communicates potential issues
• Follows through on work assignments
• Communicates opportunities for improvement in a positive way
• Keeps confidentiality
Is on time and prepared for meetings
Responsible for Human Resource Management and development.
• Assists with competency development and assures that competencies are performed within the appropriate time frame
• Staff evaluations performed within an appropriate time frame set by HR
• Performance Accountability Policy handled appropriately and in a timely manner and documented.
• Interviews potential candidates and documents interview notes
Turns in accurate meaningful audits
• On time - by 10th of month
• Audits are organized and legible
• Feedback (PI) is handled in a timely manner
• Audits showing unacceptable practice are addressed and an improvement plan is implemented and documented
Serves as a mentor to staff and shows leadership:
• 360 Feedback tool given to 5 anonymous employees (scores averaged)
Participates in the orientation and skill development of new team members
• Active participant with new employees
• Provides regular feedback during orientation process
• Ensures training and orientation is complete
• Participates in nursing orientation when needed
Keeps up to date with all regulatory guidelines and assures laboratory compliance with those guidelines including Laboratory Compliance and Medical Necessity.
Follows LEAN guidelines and turns in process improvement projects (A3/5S, etc.) for areas
Follows Hospital and Laboratory Policies on the use of Electronic Devices:
• Cell phones kept on vibrate
• Phones/Electronic/Headphones devices used during break/meal times only
• Does not use personal phones in patient care areas
Uses the hospital internet for work purposes only
Adheres to WMC Lab Attendance policy
• Tardies/Absences kept to a minimum
• Submits requests for PTO within policy guidelines
• Does not take extended lunches
Takes appropriate breaks as dictated by workload
Manages efficient areas:
• Ensures all staff are following safety standards
• Maintains accountability for financial budget (does not overstaff; keeps OT to a minimum)
• Effectively evaluates daily staffing and flexes staff as needed
• Oversees schedule and assures that API is correct
• Makes good use of time
• Keeps procedures up to date
• Communicates procedure changes to staff
• Suggests and implements new ideas
Provides effective communication
• Communicates problems/issues/concerns to laboratory staff
• Communicates testing delays to appropriate personnel
• Communicates in a positive way; uses errors as coaching opportunities
• Reads e-mail and communication logs during each work day.
Provides good customer service to existing and prospective clients. Communicates with clients on a regular basis.
Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY
The Laboratory Outreach Manager is responsible for cultivating a teamwork environment among staff that is patient-centered and focuses on providing a high level of customer satisfaction by ensuring the delivery of compassionate care, acceptable turn-around-time and accurate patient results.
Essential Functions:
• Promotes the mission, vision, and values of the organization. Exhibits and adheres to WMC's Standards of Performance in all areas of job duties and responsibilities.
• Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
• Interacts professionally with management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
• Works well with other laboratory employees to maintain an environment of teamwork.
• Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
• Maintains working knowledge of laboratory policies and procedures.
• Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
• Responsible for the training oversight of new non-technical employees and students as assigned.
• Manages the operational functions of designated laboratory areas on a daily basis and handles human resource issues as requested by the laboratory director.
• Facilitates process improvement projects and serves on teams/committees as needed.
• Responsible for laboratory outreach business which includes obtaining new outpatient laboratory business and regular visits/phone calls to current clients. Responsible for working with nursing home director of nursing and physician office practice managers to provide optimal laboratory services and follows through with outpatient complaints.
• Responsible for adherence to laboratory compliance guidelines and provides on-going education to laboratory staff regarding laboratory compliance.
• Works with coordinators in assigned areas to maintain proper staffing and effective operations.
• Serves as a mentor and coach to laboratory staff.
• Other duties as needed/assigned.
POSITION REQUIREMENTS
Formal Education / Training:
• BS or AS degree in Medical Technology, Medical Laboratory Science or equivalent. BS preferred.
• Valid State of Tennessee Medical Technologist/Technician license
• State of Tennessee Supervisor's license preferred or obtained within three years
Workplace Experience:
• Four (4) years of laboratory experience
• Management experience preferred
• Meditech experience preferred
Knowledge, Skills and Abilities:
• Knowledge of medical laboratory science
• Knowledge of laboratory rules, regulations and compliance regulations
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner with minimal supervision
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills -Excel, Word, Powerpoint
Physical and Environment Requirements:
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Flexibility to shift schedule, work extra hours as needed
PERFORMANCE STANDARDS
Works well with Director
• Communicates potential issues
• Follows through on work assignments
• Communicates opportunities for improvement in a positive way
• Keeps confidentiality
Is on time and prepared for meetings
Responsible for Human Resource Management and development.
• Assists with competency development and assures that competencies are performed within the appropriate time frame
• Staff evaluations performed within an appropriate time frame set by HR
• Performance Accountability Policy handled appropriately and in a timely manner and documented.
• Interviews potential candidates and documents interview notes
Turns in accurate meaningful audits
• On time - by 10th of month
• Audits are organized and legible
• Feedback (PI) is handled in a timely manner
• Audits showing unacceptable practice are addressed and an improvement plan is implemented and documented
Serves as a mentor to staff and shows leadership:
• 360 Feedback tool given to 5 anonymous employees (scores averaged)
Participates in the orientation and skill development of new team members
• Active participant with new employees
• Provides regular feedback during orientation process
• Ensures training and orientation is complete
• Participates in nursing orientation when needed
Keeps up to date with all regulatory guidelines and assures laboratory compliance with those guidelines including Laboratory Compliance and Medical Necessity.
Follows LEAN guidelines and turns in process improvement projects (A3/5S, etc.) for areas
Follows Hospital and Laboratory Policies on the use of Electronic Devices:
• Cell phones kept on vibrate
• Phones/Electronic/Headphones devices used during break/meal times only
• Does not use personal phones in patient care areas
Uses the hospital internet for work purposes only
Adheres to WMC Lab Attendance policy
• Tardies/Absences kept to a minimum
• Submits requests for PTO within policy guidelines
• Does not take extended lunches
Takes appropriate breaks as dictated by workload
Manages efficient areas:
• Ensures all staff are following safety standards
• Maintains accountability for financial budget (does not overstaff; keeps OT to a minimum)
• Effectively evaluates daily staffing and flexes staff as needed
• Oversees schedule and assures that API is correct
• Makes good use of time
• Keeps procedures up to date
• Communicates procedure changes to staff
• Suggests and implements new ideas
Provides effective communication
• Communicates problems/issues/concerns to laboratory staff
• Communicates testing delays to appropriate personnel
• Communicates in a positive way; uses errors as coaching opportunities
• Reads e-mail and communication logs during each work day.
Provides good customer service to existing and prospective clients. Communicates with clients on a regular basis.
