Lab Support Engineer - Diverse Lynx
Houston, TX
About the Job
Role: Lab Support Engineer
Location: Houston, TX
Full-time/ Permanent position
Job Description
Technical/Functional Skills
iLab, Samplemanager LIMS, Empower, TIAMO, SDMA, eWorkbook
Experience Required
1. Lab Application L2 Level Support experience
2. Experience in supporting Lab application in Pharma/Process industry
3. L2 debugging skills in (SQL, .Net, Server, network (basic))
4. Experience in coordinating issues with L3 and other support vendor teams
5. Incident Management,Problem Management,ITIL,
6. GMP Understanding
Roles & Responsibilities
1. Investigate the L2 issues received from end user
2. Update the incident in incident management tool, keep the end user updated about the issue resolution progress
3. Proactively coordinate with required support team / end user to drive issue resolution
4. Resolve the Incidents within agreed SLA
5. Drive problem management (proactive and reactive)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
