Labor Relations Associate at MetroPlus

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

Under direct supervision of the Chief People Officer, the Labor Relations Associater is responsible for supporting the goals and objectives of the Plan and the daily management of the Labor Relation and Employee Relations activities and programs at MetroPlusHealth.

• Interprets contracts and agreements and Labor Relations Orders dealing with wages, hours, working conditions and all other matters within the purview of the agreement affecting labor relations, employee relations and personnel management activities
• Monitors adherence to objective performance standards set forth by departments across the organization
• Monitors adherence to MetroPlusHealth and NYC H+H policies and procedures
• Assists management in preparing, planning, and scheduling pre-disciplinary hearings (counselling sessions and warnings)
• Investigates and processes employee complaints to be handled at the corporate level
• Manages employee relations matter, including, but not limited to, investigation of complaints, preparing recommendations, advising management on performance management, dispute resolution, compensation, etc.
• Serve as Hearing Officer for grievances and disciplinary hearings handled at the corporate level and represents the corporation when appealed to City Office of Labor Relations and at arbitration hearings
• Prepares progress reports, develops summaries, and reports status of Labor Relations and Employee
• Relations calendar, case activity, turnaround time, and departmental patterns, trends, and analysis
• Meets with Union representatives in Labor-Management meetings to discuss and seek resolution of issues.
• Maintains ongoing liaison with Union and Union Representatives
• Maintains liaison with Office of Labor Relations, office of Collective Bargaining and other City, State or Federal agencies relating to various labor relations matters
• Develops, implements, and communicates Human Resources policies, procedures and practices that are in concert with the health plan’s goals and objectives.
• Trains and guides supervisors and managers in labor and employee relations matters. 
• Manages MetroPlusHealth’s Workplace Violence Prevention Program.
• Chairs MetroPlusHealth’s Occupational Health and Safety Committee.
• Gathers and reports OSHA data to the State and all other regulatory agencies.
• Does legal research and presents in a coherent manner.
• Drafts overtime cap waivers, exceptions to policies and justifications.
• Completes all other tasks and projects as assigned.

• A JD or a Master’s Degree from accredited college with a major in Labor Relations, Personnel Administration, Public Administration, Management, Economics, Law, or related field; and,
• 4+ years of progressively responsible experience in the field of labor relations including negotiation and administration of agreements of labor relations matters
• Must have Human Resources background
• 1-2 years’ experience conducting legal research preferred

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

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