Laboratory Information System Coordinator - St. John's Riverside Hospital

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.   

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong

Under the direction of the Laboratory Administrative Director, the Laboratory Information System (LIS) Coordinator is the primary applications analyst responsible for providing on-going support of the Laboratory Information System, Pathology Information System and related modules, including system maintenance, functionality, test dictionaries, and interfaces. Acts as liaison between the Laboratory, Information Technology (IT) and all other departments for LIS-related activities. Maintains ongoing communication with lab staff, lab management, and Medical Director.

Serves as the primary consultant and resource for laboratory managers and staff for all issues relating to the Meditech laboratory modules and the Pathology Information System. Works closely with laboratory supervisors, who serve as technical resources for operations within each lab section.
Determines and accommodates the impact of various system changes on laboratory operations with other interfaced systems either automated or manual. Troubleshoots various problems and responds to various user needs.
Investigates and responds to end-user questions, and assists with the resolution of issues arising from the laboratory modules on a daily basis.
Maintains an in-depth knowledge of functions, features, database structures and data entry requirements for the laboratory modules. Actively coordinates and participates in training sessions for end users related to these modules.
Represents the laboratory regarding information systems matters with other departments and interfaces (eg. Reference laboratories and physician clients) to include:
• Meditech Systems upgrades
• Interface projects with other departments
• Billing upgrades and test code assignment
• Reference Laboratory interface testing and building
• Reference Laboratory interface errors and test code upgrades
• NPR report writing as needed to enhance the Laboratory modules
Works with hospital IT, as needed, to oversee and troubleshoot issues with laboratory reporting through the network and Forward Advantage system.
Responsible for development of laboratory-specific downtime procedures in the event of planned and unplanned downtime of the hospital information system, network and/or laboratory information systems. Procedures must be specific to lab area and job function. Works with the laboratory management team to train staff on downtime procedures.
Works closely with other hospital IT personnel to determine when system changes by other departments will affect the LIS modules.
Will provide support in the development of LIS functionality and third party vendor systems as required.
Assists in the development and review of laboratory policies and procedures related to administration and operation of the laboratory modules.
Organizes and conducts interdepartmental meetings among departments directly impacted by the laboratory modules, as needed. Provides a forum for presenting new issues and resolving old issues related to laboratory information systems.
Assists in the testing, implementation and maintenance of all software updates, instrumentation interface upgrades and replacements; new release for the laboratory information systems software and instrumentation related upgrades. Provides guidance and coordination in the planning and scheduling of assigned systems projects with appropriate sections of IT department.
Works with Meditech Information Systems personnel to resolve laboratory interface and testing ordering issues.
Evaluates requests for system enhancements and provides timetable for completion. Monitors all assigned projects in development and provides periodic status reports.
Oversees quality assurance activities as they relate to the LIS functions and other module functions as they affect laboratory outcomes.
Works with laboratory managers to ensure all laboratory staff are oriented and trained on the Meditech LIS, including all laboratory modules, and the CoPath pathology system. Ensures competency documentation is in place as needed, to document orientation and training in LIS activities.
Attends the laboratory monthly Quality Assurance meeting and reports on any applicable quality indicators.
Meets regularly with the Laboratory Administrative Director to discuss issues and provide project updates.

• A Bachelor’s Degree in Medical Laboratory Science or IT related field is required.
• Prior LIS and/or Pathology Information System experience preferred
• Minimum five years related experience including at least two years Laboratory Information Systems experience is required.
• Previous experience with the Meditech laboratory applications and instrument interface knowledge is required.
• The specific combination of related education and experience will be considered.
• Strong analytical and problem solving skills are required.
• Demonstrated ability to effectively communicate with co-workers, physicians and other staff both verbally and in writing is required.
• Generalist technical knowledge is strongly preferred.