Laboratory Support Technician Lead - University of Maryland Medical System

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Schedule

As early as 0530 to as late as 1830. Will cover weekends and holidays as well.

Overview 

Provides guidance and oversight of the day-to-day operations of the administrative, clinical and non-clinical laboratory support services. Collects blood samples by performing venipunctures or finger or heel sticks on patients. Checks the quality of blood and assumes responsibility for the safety and comfort of the patient, following established standards and practices. Processes all samples within the department, either manually or using automation equipment, including send-outs.   

Key Responsibilities 

1. Obtains venous and/or capillary blood specimens according to established procedures. 
2. Utilizes a computerized system for logging and tracking specimen collection and patient information. Properly identifies and labels specimens for processing, delivery and storage. 
3. Performs accurate and complete order entry and performs order checking of requisitions for proper data entry. 
4. May operate simple medical laboratory equipment, such as a centrifuge and microscope. 
5. Effectively communicates with laboratory and medical staff to resolve problems and concerns regarding specimens and to properly identify and label specimens for processing, delivery, or storage. 
6. Monitors pending work and resolves specimen issues as needed. 
7. Sorts laboratory reports/mail and distributes them to appropriate mailboxes. 
8. Performs inventory and ordering of supplies, including requisitions for distribution to clients. Rotates stock to ensure outdating does not occur. 
9. Fills all supply requests for client needs. 
10. Responds to telephone inquiries for test results, specimen status, or other general inquiries. Communicates abnormal values to providers as necessary.  
11. Assist with training new team members as needed. 
12. Performs maintenance and troubleshoots instruments as needed. 
13. Maintains logs as needed. 
14. Assists in monitoring client supply utilization. 
15. Performs testing following laboratory procedures and in compliance with CLIA regulations. 
16. Provides daily oversight and assistance to LST staff, including the creation of staff schedules. 
17. Participates in training, planning, implementing, and evaluating educational activities, and provides in-services. 
18. Participates in the hiring of new staff and recommends and participates in counseling and coaching sessions. 
19. Provides guidance, support and oversees the day-to-day operations of the administrative, clinical and non-clinical support services. 

Minimum Qualifications 

Education:  High School Diploma or equivalent (GED) is required. Completion of an accredited program in phlebotomy is required. Certification as a registered phlebotomist by a nationally recognized Phlebotomy Society, such as the American Society of Phlebotomy Technicians, is preferred. 

Experience:  Minimum of five (5) years work experience as a phlebotomist is preferred. Experience in a healthcare environment is preferred. Laboratory specimen processing experience is preferred. 

All your information will be kept confidential according to EEO guidelines.