Landside/Parking Attendant - Reno-Tahoe Airport Authority

Have you heard? The Reno-Tahoe Airport Authority (RTAA) is on the MOVE and this is where you want to be for the next step in your career. Our Landside Operations Division (that's airport-speak for “Parking”) is wondering if you might be just the right person to step in and fill a vacancy on this busy team. Bring your smile and winning attitude with you in order to be part of making that “all important first and last impression” on those traveling to and from our region. Customer service and cash handling are just part of the equation in this job. In this role you will also help keep the Reno-Tahoe International Airport (RNO) safe and accessible for the traveling public, serving as the primary point of contact for patrons using the RNO parking structure. You will also collect fees from ground transportation providers (taxi drivers, etc.), balance funds before and after your shift, and complete various types of paperwork. It's a great team that plays a very important role at our airport.  In addition, this position qualifies for a $1000 recruitment bonus paid in three installments at 3 months ($250) six months ($250), and one year ($500).

There is one position open. Both internal and external applicants will be considered.  Applicants must be available to work all shifts (day, swing, and graveyard) 7 days a week - including holidays.  To be considered for this position, applicants must indicate they are available for day, swing and night shifts (all three), and must check the appropriate boxes under availability on the RTAA online application.  Shift assignments are generally determined by seniority using a Shift Bid System. Further, once you pass your probationary period, you will be eligible to progress to a Landside Attendant II after meeting various internal benchmarks, including customer service acumen, technical proficiencies, and other practical standards.

A few other things to note: our expectation is that you will approach your work at all times with a positive, helpful, and friendly customer service mindset. We are looking for your excellent oral communication skills, a high degree of attention to detail, a strong sense of professional pride, comfort with computers and systems, and an unwavering commitment to accuracy. If all this sounds like you, what are you waiting for? Get busy and apply today! This position is in a progressively staffed class series. The selected individual can advance through the series when the requisite knowledge and skills have been obtained.

Examples of Job Duties

• Receive parking tickets from patrons, calculate the appropriate fee using a computerized cashiering terminal, receive monies and makes change; process charge and check payment transactions.
• Balance funds at the beginning and end of assigned shift by physically counting money in cash drawer to complete cash drawer accounting.
• Pick up/dispose of debris from parking facilities and keep work areas functional by cleaning as necessary in order to maintain an attractive appearance and hazard free work environment; restock supplies when required.
• Drive a shuttle van (14 passenger) between various parking lots and the terminal building, completing inspection forms before and after each trip. 
• Assist Taxi Operators in the management of their Grounds Transportation account, as well as, special requests, by operating the computerized access system that allows Operators to migrate into the secure Grounds Transportation area.
• Assist with the opening and closing of lots daily by using the computerized system; assist employees with access to employee lots.
• Assist with monitoring the Grounds Transportation area using the camera system.
• Direct traffic during peak periods of activity, when overflow parking lots are used, to avoid congestion and keep cars flowing smoothly.
• Complete required reports and paperwork including vouchers, check-in/check-out forms, providing accurate information to assist efficient parking operations.
• Inventory vehicles in the parking structure in order to provide management with accurate data on facility usage.
• Perform jump starts on disabled vehicles by safely using jumper cables in order to assist airport patrons.
• Respond to public inquiries in a courteous manner to provide information within the area of assignment.
• Provide information to patrons regarding surface streets, directions to specific locations and similar details; resolve conflicts and/or handles unusual situations.

Entry Salary: $16.91 – 19.87 per hour with opportunity for additional merit-based increases up to a range maximum of $24.31. In addition, employees working non-day shifts receive an additional $2.40 per hour of shift differential pay. Initial salary placement will be based upon experience and qualifications. This position is hourly and overtime eligible.

Benefits: The RTAA offers a competitive wage and benefit package and provides a high-quality work-life balance.  Employee benefits include 100% employer paid contributions to the Nevada PERS retirement program; 100% employer paid health insurance for the employee; paid vacation and sick leave; on-site gym, and 14 paid holidays per year - just to name a few!

Minimum Qualifications:

Education: Graduation from high school or equivalent certificate. Required Experience: One (1) year of experience in a customer service role involving regular, direct public contact. Preferred Experience: One (1) year of experience in cash handling/computerized revenue collection and cashiering. Licensing: A valid driver's license is required at time of application.   

Qualified applicants are encouraged to apply immediately.  The application period will close at any point after Monday, November 11, 2024. A fully completed official online RTAA Employment Application must be received prior to the application period closure.   Applications for RTAA jobs are only accepted through an online process. For more information about this opportunity and to apply, click here.

Please read the following carefully! We want you to be successful, and there are certain things that you need to know. We use your application (not your resume!) to determine whether you meet the minimum qualifications.

Tips For Success

• For each job, use the “Experience: Work History” section to carefully describe your work experience, education, training, and any other information you'd like us to know.
• Make sure you clearly state how you meet the minimum qualifications listed on the job announcement. Go ahead and submit a resume if you'd like. It's not required, just supplemental.
• Please provide at least five years of employment history.
• If you had more than one position with the same employer, list each position separately along with the time or dates you were in each position.
• Explain any gaps of employment of 6 months or more in the work history section. To do this, just add a ‘New Position' and write ‘Unemployed' for the Company and what was occurring under the "Title" (e.g., unemployed, student, etc.), and list dates. Please note, a statement in the "Summary" section is not sufficient to address gaps in employment.

Questions about the application, recruitment, and/or selection process, the physical demands of the position, or requests for a reasonable accommodation, should be addressed to the RTAA People Operations Office at (775) 328-6450.

Selection Procedure:

Review of Application: After submission, the application will be reviewed to determine if it is complete and if minimum qualifications are met. It is essential that applications include detailed information regarding education, work experience, and certifications to enable evaluation of the application. Only the information contained in the application will be considered.

Selection Process: Once applications have been reviewed, only those whose experience and qualifications most closely align with the needs of the position will be invited to interview.

Pre-Employment Requirements: The RTAA requires each candidate to successfully complete employment history verification prior to being considered for employment. All employment offers are subject to successful completion/passing of a drug-screening test, a fingerprint criminal history records check, security badging test, and post-offer physical and psychological examinations.

The Reno-Tahoe Airport Authority values diversity and is an equal opportunity employer.  Women, minorities, and individuals with disabilities are encouraged to apply. The Reno-Tahoe Airport Authority maintains a drug-free workplace.